cancel
Showing results for 
Search instead for 
Did you mean: 
smob62
Aspiring Contributor
3,507 Views
Message 21 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

i too have put in complaint to bt over a week ago with no reply at all. it will be the md next. man named warren buckley. good luck people.
0 Ratings
Reply
rtweed
Beginner
3,468 Views
Message 22 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

Same problem here with the Sony KDL-32W5810 Freesat TV.  Unable now to get iPlayer from the set.

 

Spoke to Sony who responded by asking me to check whether I could get widgets on the set.  Having confirmed that I can, they stated that it meant to I was connected to the net and meant that it was a routing problem with the ISP > BT Infinity. 

 

Adding the comment here to state that I too have the same issue, and hoping that by doing so a solution can be found

0 Ratings
Reply
Neolithic
Aspiring Expert
3,403 Views
Message 23 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

I too am having problems with the iplayer. My speed test results and file downloads are perfect and very fast but the iplayer keeps showing a message saying insufficient bandwidth for streaming? All seems a little strange to me. General http browsing has slowed right down as well over the past 2-3 weeks. Not since my dial up days have I had to sit and watch images on a site load one by one.

 

Something is broken somewhere and needs to be corrected PDQ

0 Ratings
Reply
smob62
Aspiring Contributor
3,400 Views
Message 24 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

hi,  at the risk of repeating myself, can i ask which freesat tv are you using and where in the country are you. if its a sony please add this to their forums.  you will at least get an answer from someone, be it  helpfull or not is another matter.  bt tech services just choose to ignore the complaints.  if they spent more on problem solving and less on flash tv ads we would be a lot better off.

regards.  steve m.

0 Ratings
Reply
smob62
Aspiring Contributor
3,379 Views
Message 25 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

hi all.   bt  tech services have just told me that tv's and other items are not covered by standard bt phone and broadband tech services and that you must contact  bt.com/home it     to get  the required service.  this will cost you 30 pounds for a phone solution or 90 pounds  for a home visit.  no solution is promised.    so even if the problem is caused by infinity. the customer pays to fix it.  welcome to rip off britain.  this is one contract that wont be renewed.  so much for customer service.  bt should spend money to keep its paying customers while it still has some not insult us with more flash tv ads.  i hope warren buckley the md  is proud of this so called service.   a very  unhappy customer.

0 Ratings
Reply
walkerx
Recognised Expert
3,374 Views
Message 26 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

I have a possible reason of what the problem is, but who will fix it depends on what product is having the problem

 

I'm currently on another VDSL2 service similar to infinity and initially had this problem with my popcorn hour c-200. On this machine I wasn't originally able to install the iplayer plugin.

 

I posted on the NMT forums and their admins found it was because of my ipaddress - once they added it into their settings I was able to install and watch iplayer without problems.

 

see this thread http://www.networkedmediatank.com/showthread.php?tid=46302&page=9 - i posted info on page 8 that I couldn't get it and on page 9 they resolve it by adding my ip into their country list

 

So in theory yes this is a BT issue they need to add the routing into their system - now if you connect to other servers like the c-200 does then you will need to contact the manufacturers of those products to get your ip added

 

 

0 Ratings
Reply
Neolithic
Aspiring Expert
3,365 Views
Message 27 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

I only use a PC but still suffer the same problems, even when the PC is connected via ethernet. Not what I expected for the price really.

0 Ratings
Reply
Red_Snow
Aspiring Expert
3,179 Views
Message 28 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

Hi Folks

 

I don't have any Sony devices but am very interested in the SMP-N200, however iPlayer working is very important to me.

 

My question, with the TVs and/or SMP-N200; are you able to input network settings as opposed to relying on the DHCP assigned options? I'm wondering if you can specifiy a DNS server, try first using the router IP as the DNS server or specifying one of Google's public DNS servers (8.8.8.8). Can someone check this out pls?

 

Thanks - mark

0 Ratings
Reply
Distinguished Sage
3,162 Views
Message 29 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

Few people have had problems with this. Try changing your DNS to the google dns (8.8.8.8 and 8.8.4.4). Seems to solve the issue

If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
0 Ratings
Reply
BRM494
Newbie
3,025 Views
Message 30 of 183

Re: BBC Iplayer not watchable with BT INFINITY - warning!

Changed DNS settings on Sony Bravia KDL Z5800 to 8.8.8.8 and 8.8.4.4. Made no difference.

 

Read elsewhere Freesat and BT have discussed issue and were to make a decision on 6th Jan. ??????

0 Ratings
Reply