We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
All of a sudden today, my BT app on my mobile won't work unless it's connected to 4G - it won't work on the wifi.
This is the same for my partner's app on his phone so is obviously some sort of setting that's changed on its own on the router. So annoying!
Hi @Loobylu28 I'm really sorry to see you're having problems using the MyBT app today. Are you getting an error message when trying to access it on the wifi?
Also, what's the make and operating system of the mobiles you're using?