I had issue with internet due to BBU flashing. After extensive search in this forum I figured out that the power supply to BBU is gone. I replaced with the spare (one from Hybrid connect). It is working but BT Eng visited us today he suggested I should get the power adaptor meant for BBU.
Customer support is not willing to send me the replacement. Not sure how to explain them. Would any of you had such experience in the past and how to get a replacement please?