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GwinNo1
Beginner
760 Views
Message 11 of 15

Re: BT Broadband Infinity 2 connection keeps dropping and slow speed HH5 and Smart Hub HH6

Many thanks for checking Robbie,

Yes will let you know how it goes following FE visit.
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GwinNo1
Beginner
710 Views
Message 12 of 15

Re: BT Broadband Infinity 2 connection keeps dropping and slow speed HH5 and Smart Hub HH6

Hi 

 

 

 

 

 

 

 

 

 

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GwinNo1
Beginner
708 Views
Message 13 of 15

Re: BT Broadband Infinity 2 connection keeps dropping and slow speed HH5 and Smart Hub HH6

Router Tech Logs:

Product name:
BT Hub 6A

Serial number:
REMOVED

Firmware version:
SG4B1000B316

Firmware updated:
18-Jan-2018

Board version:
1.0

Gui version:
1.64.0

DSL uptime:
0 Days, 9 Hours 6 Minutes 10 Seconds

Data rate:
20.00 Mbps / 80.00 Mbps

Maximum data rate:
34792 / 97395

Noise margin:
14.8 dB / 9.8 dB

Line attenuation:
11.7 dB

Signal attenuation:
VPI / VCI:
0/38

Modulation:
G_993_2_ANNEX_B

Latency type:
Fast Path

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GwinNo1
Beginner
707 Views
Message 14 of 15

Re: BT Broadband Infinity 2 connection keeps dropping and slow speed HH5 and Smart Hub HH6

Event Log (WAN & PPP):

 

21:58:33, 21 Jan.

ppp1:PPP: PPP INFO 81.139.56.100,81.139.57.100

21:58:31, 21 Jan.

:WAN: SENSING AUTO VDSL

21:58:31, 21 Jan.

ppp1:PPP: PPP INFO

21:58:30, 21 Jan.

ppp:PPP: IPCP_NAK

21:58:30, 21 Jan.

ppp:PPP: CHAP_SUCCESS

21:58:30, 21 Jan.

ppp:PPP: CHAP_RESPONSE

21:58:30, 21 Jan.

ppp:PPP: LCP_GOOD_ACK

21:58:30, 21 Jan.

ppp:PPP: LCP_REQUEST

21:58:30, 21 Jan.

:PPPoE error: timeout

21:58:13, 21 Jan.

:PPPoE error: timeout

21:58:03, 21 Jan.

:PPPoE error: timeout

21:57:58, 21 Jan.

:PPPoE error: timeout

21:57:44, 21 Jan.

ptm0.101:VLAN VLAN_DATA connected

21:57:44, 21 Jan.

:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]

21:57:44, 21 Jan.

:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]

21:57:44, 21 Jan.

dsl:VDSL link Up: Down Rate=93585Kbps, Up Rate=19999Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB

21:56:35, 21 Jan.

:VLAN VLAN_DATA disconnected

21:56:33, 21 Jan.

dsl:VDSL Link Down: duration was 8492 seconds

21:56:31, 21 Jan.

:PPPoE error: timeout

21:56:22, 21 Jan.

:PPPoE error: timeout

21:56:17, 21 Jan.

:PPPoE error: timeout

21:56:10, 21 Jan.

:Connection has been terminated: remote station is not answering to LCP Echo requests.

21:56:03, 21 Jan.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

21:56:02, 21 Jan.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

21:48:43, 21 Jan.

ppp1:PPP: PPP INFO 81.139.56.100,81.139.57.100

21:48:42, 21 Jan.

:WAN: SENSING AUTO VDSL

21:48:42, 21 Jan.

ppp1:PPP: PPP INFO

21:48:41, 21 Jan.

ppp:PPP: IPCP_NAK

21:48:41, 21 Jan.

ppp:PPP: CHAP_SUCCESS

21:48:41, 21 Jan.

ppp:PPP: CHAP_RESPONSE

21:48:41, 21 Jan.

ppp:PPP: LCP_GOOD_ACK

21:48:41, 21 Jan.

ppp:PPP: LCP_REQUEST

21:48:41, 21 Jan.

:Connection has been terminated: remote station is not answering to LCP Echo requests.

21:48:38, 21 Jan.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

21:48:37, 21 Jan.

ppp1:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

21:47:38, 21 Jan.

ppp1:PPP: PPP INFO 81.139.56.100,81.139.57.100

21:47:37, 21 Jan.

:WAN: SENSING AUTO VDSL

21:47:37, 21 Jan.

ppp1:PPP: PPP INFO

21:47:36, 21 Jan.

ppp:PPP: IPCP_NAK

21:47:36, 21 Jan.

ppp:PPP: CHAP_SUCCESS

21:47:36, 21 Jan.

ppp:PPP: CHAP_RESPONSE

21:47:36, 21 Jan.

ppp:PPP: LCP_GOOD_ACK

21:47:36, 21 Jan.

ppp:PPP: LCP_REQUEST

21:47:36, 21 Jan.

ppp:PPP: LCP_REQUEST

21:47:31, 21 Jan.

ppp:PPP: LCP_REQUEST

21:47:27, 21 Jan.

ppp:PPP: LCP_REQUEST

21:47:24, 21 Jan.

ppp:PPP: LCP_REQUEST

21:47:20, 21 Jan.

ppp:PPP: LCP_REQUEST

21:47:20, 21 Jan.

:Connection has been terminated: remote station is not answering to LCP Echo requests.

21:47:19, 21 Jan.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

21:47:18, 21 Jan.

ppp1:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

21:44:03, 21 Jan.

ppp1:PPP: PPP INFO 81.139.57.100,81.139.56.100

21:44:02, 21 Jan.

:WAN: SENSING AUTO VDSL

21:44:02, 21 Jan.

ppp1:PPP: PPP INFO

21:44:01, 21 Jan.

ppp:PPP: IPCP_NAK

21:44:01, 21 Jan.

ppp:PPP: CHAP_SUCCESS

21:44:01, 21 Jan.

ppp:PPP: CHAP_RESPONSE

21:44:01, 21 Jan.

ppp:PPP: LCP_GOOD_ACK

21:44:01, 21 Jan.

ppp:PPP: LCP_REQUEST

21:43:57, 21 Jan.

:Connection has been terminated: remote station is not answering to LCP Echo requests.

21:43:48, 21 Jan.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

21:43:47, 21 Jan.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

21:34:28, 21 Jan.

ppp1:PPP: PPP INFO 81.139.56.100,81.139.57.100

21:34:27, 21 Jan.

:WAN: SENSING AUTO VDSL

21:34:27, 21 Jan.

ppp1:PPP: PPP INFO

21:34:26, 21 Jan.

ppp:PPP: IPCP_NAK

21:34:26, 21 Jan.

ppp:PPP: CHAP_SUCCESS

21:34:26, 21 Jan.

ppp:PPP: CHAP_RESPONSE

21:34:26, 21 Jan.

ppp:PPP: LCP_GOOD_ACK

21:34:26, 21 Jan.

ppp:PPP: LCP_REQUEST

21:34:26, 21 Jan.

:Timeout during PPP initialization LCP/IPCP

21:34:12, 21 Jan.

ppp:PPP: LCP_REQUEST

21:34:09, 21 Jan.

ppp:PPP: LCP_REQUEST

21:34:06, 21 Jan.

ppp:PPP: LCP_REQUEST

21:34:03, 21 Jan.

ppp:PPP: LCP_REQUEST

21:34:00, 21 Jan.

ppp:PPP: LCP_REQUEST

21:33:58, 21 Jan.

ppp:PPP: LCP_GOOD_ACK

21:33:57, 21 Jan.

ppp:PPP: LCP_REQUEST

21:33:54, 21 Jan.

ppp:PPP: LCP_REQUEST

21:33:53, 21 Jan.

:Timeout during PPP initialization LCP/IPCP

21:33:30, 21 Jan.

ppp:PPP: LCP_REQUEST

21:33:27, 21 Jan.

ppp:PPP: LCP_REQUEST

21:33:26, 21 Jan.

ppp:PPP: LCP_GOOD_ACK

21:33:24, 21 Jan.

ppp:PPP: LCP_REQUEST

21:33:21, 21 Jan.

ppp:PPP: LCP_REQUEST

21:33:19, 21 Jan.

ppp:PPP: LCP_REQUEST

21:33:15, 21 Jan.

ppp:PPP: LCP_REQUEST

21:33:13, 21 Jan.

ppp:PPP: LCP_REQUEST

21:33:11, 21 Jan.

ppp:PPP: LCP_REQUEST

21:33:08, 21 Jan.

ppp:PPP: LCP_REQUEST

21:33:06, 21 Jan.

:Connection has been terminated: remote station is not answering to LCP Echo requests.

21:32:59, 21 Jan.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

21:32:58, 21 Jan.

ppp1:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

21:23:48, 21 Jan.

ppp1:PPP: PPP INFO 81.139.56.100,81.139.57.100

21:23:47, 21 Jan.

:WAN: SENSING AUTO VDSL

21:23:47, 21 Jan.

ppp1:PPP: PPP INFO

21:23:46, 21 Jan.

ppp:PPP: IPCP_NAK

21:23:46, 21 Jan.

ppp:PPP: CHAP_SUCCESS

21:23:46, 21 Jan.

ppp:PPP: CHAP_RESPONSE

21:23:46, 21 Jan.

ppp:PPP: LCP_GOOD_ACK

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imjolly
Distinguished Sage
Distinguished Sage
678 Views
Message 15 of 15

Re: BT Broadband Infinity 2 connection keeps dropping and slow speed HH5 and Smart Hub HH6

stats look good now - factory reset has obviously helped



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