cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
andycrisp
Beginner
680 Views
Message 1 of 11

BT Broadband Users Can't View My Website

Go to solution

I run a small business with a website www.masonbullock.co.uk.

When someone on BT Broadband tries to access our website, they get a warning as follows: Sucuri Website Firewall - Not Configured. It is the same message as on this page (https://docs.sucuri.net/website-firewall/troubleshooting/domain-not-configured/)

Our domain no longer points to Sucuri's firewall. After clearing the cache, the problem still occurs.

This only happens on BT Broadband. The fact that the issue only occurs on BT Broadband indicates pretty strongly that it's caching related. Our web host support says: The issue with the Sucuri Firewall is that it only appears when I connect to my home BT broadband. If I use 4G or any VPN's I do not see this error. I am still getting it now so I am not sure as to why this has not cleared off the BT network. 

They have not been able to resolve it. Their final comments were: Sadly I don't think we have the control of what is happening as I believe it's coming from BT if they are blocking your website. I'm sorry but it may need to be a matter for them to resolve.

Can someone resolve this please?

 

 

0 Ratings
Reply
10 REPLIES 10
CJT80
Recognised Expert
670 Views
Message 2 of 11

Re: BT Broadband Users Can't View My Website

Go to solution

@andycrisp 

I am a BT customer and can access the site without any issues.

 

Kind Regards
CJT80
Say thanks by clicking the Thumbs Up icon. Have I resolved your issue? Click "Mark As Accepted Solution"
0 Ratings
Reply
licquorice
Distinguished Sage
Distinguished Sage
665 Views
Message 3 of 11

Re: BT Broadband Users Can't View My Website

Go to solution

Nothing to do with BT, your site is fine with IPv4 but not with IPv6.

0 Ratings
Reply
herbie1
Aspiring Contributor
643 Views
Message 4 of 11

Re: BT Broadband Users Can't View My Website

Go to solution
No problem here on BT.
0 Ratings
Reply
andycrisp
Beginner
596 Views
Message 5 of 11

Re: BT Broadband Users Can't View My Website

Go to solution

Thank you for your response.

Our web hosts say:

Your site doesn't have an ipv6 address so that can't be the issue. 

If you want to test some more things that I can't from my end.
On the offending network open a command line terminal, proceed to enter "nslookup masonbullock.co.uk" screenshot the output and send it to me. 
Can you also enter "tracert masonbullock.co.uk" and send me the output?
Also what do you get if attempt to go to https://cpanel11.hostinguk.net:2087/

Is this anything you or anyone else on this forum can help with please? I can't do it myself because I'm not on BT.

0 Ratings
Reply
licquorice
Distinguished Sage
Distinguished Sage
589 Views
Message 6 of 11

Re: BT Broadband Users Can't View My Website

Go to solution

Well according to the screenshot, you do have an IPv6 address and that is what is failing from the tracert

mason.jpg

0 Ratings
Reply
andy_3_913
Aspiring Contributor
565 Views
Message 7 of 11

Re: BT Broadband Users Can't View My Website

Go to solution

Might not be much help, but I'm with BT and just thought I'd have a look

 

pic.png

0 Ratings
Reply
licquorice
Distinguished Sage
Distinguished Sage
559 Views
Message 8 of 11

Re: BT Broadband Users Can't View My Website

Go to solution

@andy_3_913  I suspect if you try it with IPv6 disabled you will be successful

Marcel
Contributor
548 Views
Message 9 of 11

Re: BT Broadband Users Can't View My Website

Go to solution

If you look up the DNS for the IPV6 address, it's still pointing at Sucuri but the IPV4 address is pointing at the hosting service provider.

andycrisp
Beginner
475 Views
Message 10 of 11

Re: BT Broadband Users Can't View My Website

Go to solution

Thanks to everyone who contributed to this thread. As a result, a serious problem has now been solved and we're already seeing an increase in website visits as a result. I appreciate the time and effort you have taken to help me, especially as you did so without any reward for yourselves. 

0 Ratings
Reply