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JamiePay
Aspiring Contributor
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Message 1 of 31

BT Broadband been dropping 7+ times a day for months.

I have contacted BT about 10 times. Each time they give me a new "solution" that dosent see to work. Somehow i fixed it but that only lasted about 2 weeks. Since saturday it has dropping again.  It also drops when i get a  phone call but this isnt the only times it disconects. It is driving me crazy as i also dont know if its a line fault or broardband as i can also hear a noisey line. 

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imjolly
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Message 2 of 31

Re: BT Broadband been dropping 7+ times a day for months.

can you post stats from your router

have you tried connecting to test socket with a filter and see if that helps stability by eliminating your internal wiring  when in test socket check that there is no dial tone at any extension socket  also try quiet line test  dial 17070 oprion 2  should be quiet and best with corded phone



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JamiePay
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Message 3 of 31

Re: BT Broadband been dropping 7+ times a day for months.

Hi i dont have a test socket, my socket on the wall is split into 2 sockets, 1 for the broadband and 1 for the phone.

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JamiePay
Aspiring Contributor
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Message 4 of 31

Re: BT Broadband been dropping 7+ times a day for months.

Also to add i have had a replacement hub which didnt help either. 

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imjolly
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Message 5 of 31

Re: BT Broadband been dropping 7+ times a day for months.

does your mastre have a split face then take of bottom half and test socket visible

 

test-socket-thumb.jpgfibre SSFP.jpg

test socket shown by black arrow  but need to remove centre section shown with yellow arrow



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JamiePay
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Message 6 of 31

Re: BT Broadband been dropping 7+ times a day for months.

Hi i also dont think i have a filter?

 

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pippincp
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Message 7 of 31

Re: BT Broadband been dropping 7+ times a day for months.

You were sent one with each router.
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JamiePay
Aspiring Contributor
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Message 8 of 31

Re: BT Broadband been dropping 7+ times a day for months.

Definatly didnt get one in my Smart Hub box. I just read it also and it says its not included 

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JamiePay
Aspiring Contributor
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Message 9 of 31

Re: BT Broadband been dropping 7+ times a day for months.

This issue is still not resolved, drop offs every day still and no signs of progress. 

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imjolly
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Message 10 of 31

Re: BT Broadband been dropping 7+ times a day for months.

have you tried using the test socket with a filter to eliminate your internal wiring as a problem ?



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