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JasonK
Newbie
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Message 1 of 6

BT Broadband not working when on the phone

Been a BT customer for couple of months.

 

Multple devices are connected to the Hub no problems but when the phone rings the broadband does not work. 

 

The Hub flashes orange almost everytime when someone is on the phone. Whether it be a outgoing or incoming call.

 

Only using the master socket for both the phone and the Hub. Using the inbuilt filter on the socket. 

 

If anyone could help with this issue I would greatly appreciate it. 🙂 

 

Did not have this issue with Orange Broadband so there must be something wrong on BT's end not ours!

 

 

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5 REPLIES 5
Distinguished Guru
407 Views
Message 2 of 6

Re: BT Broadband not working when on the phone

Could be a faulty phone,
or a faulty filter,
or a line fault.

Can you try double-filtering the phone if you have a spare dangly filter?
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If not, I'll try again 🙂
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Distinguished Sage
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Message 3 of 6

Re: BT Broadband not working when on the phone

sounds like a high resistance joint and it needs an engineer visit to resolve
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ItsChip
Contributor
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Message 4 of 6

Re: BT Broadband not working when on the phone

Can you specify your current setup?

Which Hub do you use?

Does your phone socket have the 'Openreach' symbol on it?

Do you use filters?

Is your hub connected to the master socket?

Is your phone connected to an extension socket?

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Distinguished Sage
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Message 5 of 6

Re: BT Broadband not working when on the phone

@Its Chip

The poster has posted he has no extensions and the phone and hub are using the same socket infinity uses a filtered faceplate and unless a self install infinity 1 service will not use filters
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ItsChip
Contributor
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Message 6 of 6

Re: BT Broadband not working when on the phone

My apologies, I missed that line in the OP. I agree with John, sounds like an engineer job.

Call BT on 151 and report the problem, they'll book an appointment for you.

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