Been a BT customer for couple of months.
Multple devices are connected to the Hub no problems but when the phone rings the broadband does not work.
The Hub flashes orange almost everytime when someone is on the phone. Whether it be a outgoing or incoming call.
Only using the master socket for both the phone and the Hub. Using the inbuilt filter on the socket.
If anyone could help with this issue I would greatly appreciate it. 🙂
Did not have this issue with Orange Broadband so there must be something wrong on BT's end not ours!
Can you specify your current setup?
Which Hub do you use?
Does your phone socket have the 'Openreach' symbol on it?
Do you use filters?
Is your hub connected to the master socket?
Is your phone connected to an extension socket?
My apologies, I missed that line in the OP. I agree with John, sounds like an engineer job.
Call BT on 151 and report the problem, they'll book an appointment for you.