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carolwaites
Beginner
1,169 Views
Message 1 of 8

BT Customers Be Aware

If you are moving into a new build like by myself it will take you 12 weeks to get the broadband installed then another week for to be connected.

I will update if longer or not.

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7 REPLIES 7
carolwaites
Beginner
1,164 Views
Message 2 of 8

Re: BT Customers Be Aware

BT cant give a completion date either .
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imjolly
Distinguished Sage
Distinguished Sage
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Message 3 of 8

Re: BT Customers Be Aware

the installation in your new development is nothing to do with BT Retail  This sis something you need to take up with your developer who in turn need to contact openreach

 

you could try this  https://www.openreach.co.uk/orpg/home/contactus/newhomes/newhomes.do

 



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carolwaites
Beginner
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Message 4 of 8

Re: BT Customers Be Aware

I have spoken to Openreach and they said escalations need to be done by BT,

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carolwaites
Beginner
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Message 5 of 8

Re: BT Customers Be Aware

Spoke to BT again, they have no update for me. We are still looking at next year.

I spoke to someone on my estate, they are still waiting and have been wait three months. 

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imjolly
Distinguished Sage
Distinguished Sage
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Message 6 of 8

Re: BT Customers Be Aware

have you taken up your problem with the site developer who is the person to liase with openreach about getting cables installed to the homes  there is nothing BT Retail or any ISP can do about cable/cabinet installations



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Vince007
Aspiring Contributor
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Message 7 of 8

Re: BT Customers Be Aware

We bought a new build at the end of September, and the developer had already arranged for all the BT cabling to be installed (underground) along with mains socket and extensions. Our phone and broadband went live 4 days after we moved in.

imjolly
Distinguished Sage
Distinguished Sage
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Message 8 of 8

Re: BT Customers Be Aware

@Vince007  That is what you would expect to happen but obviously @carolwaites developer has not done his job and leased with openreach to get the cabling installed to the new homes. 

@carolwaites And other homeowners need to get the developer to sort it out 



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