If you are moving into a new build like by myself it will take you 12 weeks to get the broadband installed then another week for to be connected.
I will update if longer or not.
the installation in your new development is nothing to do with BT Retail This sis something you need to take up with your developer who in turn need to contact openreach
you could try this https://www.openreach.co.uk/orpg/home/contactus/newhomes/newhomes.do
Spoke to BT again, they have no update for me. We are still looking at next year.
I spoke to someone on my estate, they are still waiting and have been wait three months.
have you taken up your problem with the site developer who is the person to liase with openreach about getting cables installed to the homes there is nothing BT Retail or any ISP can do about cable/cabinet installations
We bought a new build at the end of September, and the developer had already arranged for all the BT cabling to be installed (underground) along with mains socket and extensions. Our phone and broadband went live 4 days after we moved in.
@carolwaites And other homeowners need to get the developer to sort it out