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Distinguished Sage
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Message 11 of 21

Re: BT Engineer to fix low BT Infiniti 1 Broadband speeds?

What does http://www.dslchecker.bt.com show for your neighbours address?
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Distinguished Sage
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Message 12 of 21

Re: BT Engineer to fix low BT Infiniti 1 Broadband speeds?

Also, you're no doubt paying the same or less than some customers who cannot get Infinity are are suffering with sub 2meg speeds.
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mcbrydc
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Message 13 of 21

Re: BT Engineer to fix low BT Infiniti 1 Broadband speeds?

This is what  http://www.dslchecker.bt.com shows for my neighbour's address.

 

 

 
 

BT BROADBAND AVAILABILITY CHECKER

Telephone Number             on Exchange             is served by Cabinet 3

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

Left in Jumper

 

High

Low

High

Low

    

VDSL Range A (Clean)

50.4

36.6

9.2

7

--

Available

--

--

VDSL Range B (Impacted)

37.4

20

8.1

4.5

--

Available

--

--

ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

 

Left in Jumper

ADSL Max

Up to 8

--

7 to 8

Available

--

Yes

Fixed Rate

2

--

--

Available

--

Yes

Other Offerings

   

Availability Date

  

VDSL Multicast

--

--

--

Available

--

--

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Distinguished Sage
Distinguished Sage
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Message 14 of 21

Re: BT Engineer to fix low BT Infiniti 1 Broadband speeds?

While I still fail to see the relevance of comparing lines with another person, what was your neighbours estimate Range A before Openreach changed anything?

 

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Distinguished Sage
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Message 15 of 21

Re: BT Engineer to fix low BT Infiniti 1 Broadband speeds?

As predicted, you neighbour either has a much short run of cable to the cabinet, or your line is possibly aluminium.

Your neighbour obviously had a fault on their line which has been fixed. You don't have a fault as you're connecting within the expect range for your line
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mcbrydc
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Message 16 of 21

Re: BT Engineer to fix low BT Infiniti 1 Broadband speeds?

I don't have that figure.  The BT speedtest was 25.7 Mb

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Distinguished Sage
Distinguished Sage
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Message 17 of 21

Re: BT Engineer to fix low BT Infiniti 1 Broadband speeds?

As has already been pointed out, you are within your Range A estimate so there is no reason for BT to report a fault to Openreach for them to investigate.

 

It may well be that your neighbour was not within his Range A estimate and BT could therefore raise a fault with Openreach to investigate and as a result Openreach fixed the fault and restored his line to within its estimated range.

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Distinguished Sage
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Message 18 of 21

Re: BT Engineer to fix low BT Infiniti 1 Broadband speeds?

the speeds BT quote are connection speeds not download speeds from the speedtest as they can vary constantly over a 24 hour period

 

also your IP profile you refered to in an earlier post is set by your connection speed not the other way around  so unless your connection speed increases your IP Profile will stay the same

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mcbrydc
Aspiring Contributor
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Message 19 of 21

Re: BT Engineer to fix low BT Infiniti 1 Broadband speeds?

Herein lies the nub of the question.     We were both getting the same download speeds after we took out the new BT Infinity1 contract.  

 

However, you say he obviously had a fault on his line but I don't (because I am connecting within the expected range for my line?)    

 

His line was working, just like mine.  The fact he is now getting 42 MB proves there was a problem (what do we mean by the word "fault").   Our houses are within a couple of hundred yards of each other, we are both connected to the same cabinet and we both have the same grotty old black round BT box bringing BT in to the house.  Why everybody assumes I don't have a fault just because my line is actually working, I don't understand.

 

Anyway I think we have now exhausted the facts of the situation.    Thanks everybody for your interest and help.

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Distinguished Sage
Distinguished Sage
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Message 20 of 21

Re: BT Engineer to fix low BT Infiniti 1 Broadband speeds?

You seem to be missing the point. His line was maybe working, just like yours, but it could have been below the Range A estimate hence this would be classed as a fault because his line was not performing within the Range A. Yours is.

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