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James1806
Beginner
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Message 1 of 4

BT Engineer working

Okay, so BT are currently working, on my cabinet, would this affect my speeds while they are working?

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3 REPLIES 3
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: BT Engineer working

It will not be a BT Engineer, it will be an Openreach Field Technician.

BT Retail do not have any engineers who work on the external network.

Unless Openreach are working on your line, or doing major work on the cabinet, your service should not be affected.

 

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James1806
Beginner
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Message 3 of 4

Re: BT Engineer working

You know when I change providers, will openreach go to the cabinet? to change activations?

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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: BT Engineer working


@James1806 wrote:

You know when I change providers, will openreach go to the cabinet? to change activations?


Yes, they would normally visit the cabinet to change over the routing unless you were moving to a provider who use the BT Wholesale network, and there is no waiting list for ports.

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