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cmr25
Aspiring Contributor
240 Views
Message 1 of 6

BT FIBRE BROADBAND- Status says disconnected

Hi,
We have had BT Fibre broadband for less than a month and apart from intermediate disconnects it was ok. Since about 5am today, the router lights have changed to orange and the troubleshooting says disconnected. Restart didn't work. Cables are all plugged in correctly. Seems that there are other areas where BT services are affected. Anyone else have problems with BT fibre today?
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5 REPLIES 5
iniltous
Recognised Expert
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Message 2 of 6

Re: BT FIBRE BROADBAND- Status says disconnected

What sort of 'fibre' broadband do you have, if it's FTTC ( fibre to the cabinet ) have you done any checks to verify the phoneline the broadband runs on, is OK ?....you need to try a known working ( preferably corded) landline phone in the master socket test port , if no dialtone in the test port , then your line is faulty and should be reported as faulty , NDT .
TBH, it's more likely that your individual line has an issue rather than a major fault affecting many other customers as well as you...if there is a major fault they probably would advise you of this when you call to report your individual line.

If you are FTTP, then the checks required will be different

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cmr25
Aspiring Contributor
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Message 3 of 6

Re: BT FIBRE BROADBAND- Status says disconnected

Thanks, i believe we are Fibre to Cabinet. Its been reported and they said they can see a fault in the line. It's unclear as to how the fault could hv developed suddenly. Looks like others with BT in the street are ok and they are connected to the same junction box. If it's something to do with our phone line we never noticed any issues when we were with different provider before switching to BT. I'm just hoping that they would resolve it sooner as we have had enough with BT so far and just want a trouble free internet connection that you can rely on without too much service-less periods.
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Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: BT FIBRE BROADBAND- Status says disconnected

as @iniltous said is your phone line working and if so is thete any line noise?



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cmr25
Aspiring Contributor
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Message 5 of 6

Re: BT FIBRE BROADBAND- Status says disconnected

Unfortunately, we don't hv a phone to check. I need to get hold of one soon as it seems essential.
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Distinguished Sage
Distinguished Sage
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Message 6 of 6

Re: BT FIBRE BROADBAND- Status says disconnected

it is an essential piece of kit and for investmemt of about £5 for a cheap corded phone could save you engineer callout of £85



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