Joined BT Fibre 900 last week.
Had an issue with the Wrong Router being sent out.
Just received the correct Router but im capped at 50MB Upload
Can someone help please
Make sure you have the v17 of the firmware
Try rebooting the Smarthub2 via the Smarthub2 GUI interface
If these don't work call the FTTP team and they'll fix it. It sounds like a known issue several people have had.
The Hub is on V15.... Bit annoying for a Hub I received yesterday to be so out of date.
Do you have a Contact Number for them?
Can you try what I wrote on the previous page.
In summery, advanced settings broadband connection. Press disconnect, wait, when it’s disconnected, reconnect.
This happened to me on Tuesday with my install. FTTP couldn’t even see my line in my account yet as it was not a closed order via the Openreach team so they couldn’t push any updates to me.
It was solved as I explained above.
Same situation as you, I got my upgrade yesterday and the Smart Hub 2 is capped at 50, I can plug my old Hub in and get 100. My new hub is on the older v0.15.00.06145-BT firmware.
I guess this needs to be updated to V0.17.01.12301-BT but I don't think theres any way to force this to happen. I've tried all the resets, disconnects and reboots etc. Guess I just have to wait for the router to decide its time to check for an update.
Reboot 4 times
try disconnecting and reconnecting manually
if not call them. Google the number or find it early in this thread.
As I said, install this Tuesday, sh2 is also v15 - rebooting and reconnecting worked. BT couldn’t even see my hub yet, all solved by me.
Hi, I recently had 900 FTTX, an upgrade from 40mbps FTTC Installed but have found that I've only had 20Mbps upload.
I've followed the instructions in this thread about backup , reset and restore and that doesn't seem to have done anything, I managed one speedtest on fast.com at 43mbps upload after the reset, but it went back to being capped at just under 20mpbs (I average 17-19mbps upload).
I'm meant to get the 115mbps upload.
Connection type: External (FTTX)
Firmware version: v0.17.01.12312-BT
Firmware updated: 4-Jul-2020