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bp1000
Aspiring Contributor
784 Views
Message 361 of 1,263

Re: BT Fibre 900 Upgrade / Smart HubWa 2 upload throttling

Nice one Sean 

Mine was fixed very quickly but great to hear the solution has been identified and a fix put in place for all. 

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Judge626
Contributor
780 Views
Message 362 of 1,263

Re: BT Fibre 900 Upgrade / Smart HubWa 2 upload throttling

That's great news, thanks for the update. 

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aj_323
Beginner
760 Views
Message 363 of 1,263

Re: BT Fibre 900 Upgrade / Smart HubWa 2 upload throttling

Thanks for the update Sean, 

After my first month I am still throttled to 20mb upload... Called into BT three times and still no fix, have referenced this thread and potential fixes but nothing..... 

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Matt-S
Moderator-Retired
742 Views
Message 364 of 1,263

Re: BT Fibre 900 Upgrade / Smart HubWa 2 upload throttling

Hi @aj_323,

Welcome to the Community and thanks for posting.

I have sent you a private message so that we can gather your account information to look into putting a fix in place for you.

Thanks

Matt

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Dante64
Aspiring Contributor
720 Views
Message 365 of 1,263

Re: BT Fibre 900 Upgrade / Smart HubWa 2 upload throttling

Hi Matt, I just recently got connected with BT, I am having the same problem with my Full fibre 900, max 40-50 upload, an engineer visit is booked on the 15th of July, which I think is unnecessary as this is a known issue. Can you please help me?

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Matt-S
Moderator-Retired
706 Views
Message 366 of 1,263

Re: BT Fibre 900 Upgrade / Smart HubWa 2 upload throttling

Hi @Dante64,

Sorry to hear that you are also experiencing the same issue.

I have also sent you a private message.

Cheers

Matt

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Judge626
Contributor
700 Views
Message 367 of 1,263

Re: BT Fibre 900 Upgrade / Smart HubWa 2 upload throttling

@Matt-S would appreciate if you could send me over a pm as well please. Have gone from 110Mb in my first 10 days a few weeks ago to 30Mb now. Thanks. 

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DavidM
Moderator
Moderator
657 Views
Message 368 of 1,263

Re: BT Fibre 900 Upgrade / Smart HubWa 2 upload throttling

Sure thing @Judge626. I've dropped you a message now.

Cheers

David

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jparnell82
Expert
650 Views
Message 369 of 1,263

Re: BT Fibre 900 Upgrade / Smart HubWa 2 upload throttling

And me please @DavidM 

I'm stuck on 10mbps upload on the 500mbps package. Support don't seem to understand what the issue is so would appreciate your help

 

James

 

 

 

 

 

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DavidM
Moderator
Moderator
628 Views
Message 370 of 1,263

Re: BT Fibre 900 Upgrade / Smart HubWa 2 upload throttling

Hi @jparnell82,

Thanks for posting. I've sent you a message also.

Cheers

David

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