BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

[DanielS]

Hi @Madhouse,

Thanks for getting in touch.

I've dropped you a private message to get this sorted for you.

DanielS

[PC1977]

@DanielS 

I am also seeing the upload issue since the latest firmware download is also slower than it was before the firmware upgrade 

I’m on the 910/110 tier

can I get some help please

[DanielS]

Sure thing @PC1977,

We can look into the upload not being on the right profile but you'll need to speak with the FTTP team for help around the download speeds.

I've dropped you a private message too.

Thanks

DanielS

[PC1977]

@DanielS 

Hi Daniel, I have replied to your message

i will give the FTTP team a call tomorrow 

[DanielS]

Thank you @PC1977, I appreciate that.

Between the two of us, we will get this all sorted for you.

Thanks

DanielS

[PC1977]

@DanielS 

Excellent

[Phillm]

@DanielS 

Hi Daniel ,

Sorry if this is the wrong place to post but I too have just upgraded to Fibre 900, whilst I am sort of happy with the d/l speeds I have the same problem as others, only 50meg upload speed.

Firmware version:

v0.17.01.12312-BT

Firmware updated:

21-Jun-2020

Serial number:

+091300+1835001442

I have tried a factory reset. Do you require any more info and can you help ? 

Thanks Phill

[DavidM]

Hi @Phillm.

Thanks for posting. Can you send your details over please? I've dropped you a private message so you can get in touch.

Cheers

David

[Phillm]

Hi,

I don't know if you had a chance to look and sort something but it seems the issue has been resolved. I am now getting the speeds I was promised. Thank you for your time and patience.

Kind Regards

Phill

[DavidM]

No problem @Phillm. I think it was @JohnC2 who picked that up.

Cheers

David