cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
DanielS
Moderator
Moderator
632 Views
Message 661 of 954

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Hi @Madhouse,

Thanks for getting in touch.

I've dropped you a private message to get this sorted for you.

DanielS

0 Ratings
Reply
PC1977
Contributor
602 Views
Message 662 of 954

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

@DanielS 

I am also seeing the upload issue since the latest firmware download is also slower than it was before the firmware upgrade 

I’m on the 910/110 tier

can I get some help please

0 Ratings
Reply
DanielS
Moderator
Moderator
592 Views
Message 663 of 954

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Sure thing @PC1977,

We can look into the upload not being on the right profile but you'll need to speak with the FTTP team for help around the download speeds.

I've dropped you a private message too.

Thanks

DanielS

0 Ratings
Reply
PC1977
Contributor
582 Views
Message 664 of 954

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

@DanielS 

 

Hi Daniel, I have replied to your message

 

i will give the FTTP team a call tomorrow 

0 Ratings
Reply
DanielS
Moderator
Moderator
574 Views
Message 665 of 954

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Thank you @PC1977, I appreciate that.

Between the two of us, we will get this all sorted for you.

Thanks

DanielS

0 Ratings
Reply
PC1977
Contributor
570 Views
Message 666 of 954

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

@DanielS 

 

Excellent

Phillm
Aspiring Contributor
503 Views
Message 667 of 954

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

@DanielS 

Hi Daniel ,

Sorry if this is the wrong place to post but I too have just upgraded to Fibre 900, whilst I am sort of happy with the d/l speeds I have the same problem as others, only 50meg upload speed.

Firmware version:

v0.17.01.12312-BT

Firmware updated:

21-Jun-2020

Serial number:

+091300+1835001442

I have tried a factory reset. Do you require any more info and can you help ? 

Thanks Phill

0 Ratings
Reply
DavidM
Moderator
Moderator
476 Views
Message 668 of 954

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Hi @Phillm.

Thanks for posting. Can you send your details over please? I've dropped you a private message so you can get in touch.

Cheers

David

0 Ratings
Reply
Phillm
Aspiring Contributor
433 Views
Message 669 of 954

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling..... Update

Hi,

I don't know if you had a chance to look and sort something but it seems the issue has been resolved. I am now getting the speeds I was promised. Thank you for your time and patience.

Kind Regards

Phill

DavidM
Moderator
Moderator
421 Views
Message 670 of 954

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling..... Update

No problem @Phillm. I think it was @JohnC2 who picked that up.

Cheers

David

0 Ratings
Reply