BT Fibre 900 Upgrade / Smart Hub 2 upload throttling..... Update

[PC1977]

My upload is still capped  at 50mb

can I please have this sorted I have replied to a PM

@DanielS 

@DavidM 

@JohnC2 

Thanks

[JohnC2]

Hi @PC1977 This was raised yesterday and the cap on your upload should be lifted now. Please would you check again and let me know if it's still capped?

cheers

John

[PC1977]

Hi @JohnC2 

Yes it is still capped at 50

[PC1977]

Hi @JohnC2 

@I have replied to your PM

[PC1977]

Hi @JohnC2 

Let me know when you want me to test the speed again 

[Ian_]

Hi,

I've been struggling for the last 2 months trying to resolve the upload issue, capped at 50mb.

It wasn't however the HomeHub firmware issue that most people here have been suffering with, but an issue with the curve profile, which was finally (after far to many calls and hours on the phone to BT) resolved.

I now get the full 120mb upload, which I need as I work in video and animation and regular have to upload large files.

The problem I now have, is since the upload is fixed, my download has take a massive hit.

Previously would always get over 850mb via gigabit ethernet, and 750mb over wifi (I use a Linksys wifi 6 Mesh setup plugged into the HomeHub), I now get a maximum of 600-650 over ethernet (no other devices connected) and as low as 400-450mb over wifi.

I seem to be hitting a wall getting help from anyone over the phone (its over the guaranteed minimum etc), is anyone please able to help?

Thanks, Ian
before upload profile fixafter upload profile fix

[Ian_]

@DavidM  @JohnC2 @Matt-S @DanielS 

Even worse today, struggling to get over 500mb consistently over ethernet!

Can start off at peaking around 550mb then seconds later tail off towards 350mb.

I was getting anything upto 870mb before they played with the profiles, I can't keep calling, waiting 45 minutes to get through to someone and then be told there is nothing wrong, 550-600 is fine and I should be happy with that!

If anyone could look into this for me it would be greatly appreciated, its starting to drive me mad 😀.

Thanks Ian

Ian 

[Mercurial85]

Hello, sorry to hijack a thread and I have read as many of the 68 pages as I could before I concluded it’s easier to just ask a question.

I have FTTP and upgraded to Fibre 900 which went live on Monday.

Prior to this I was on 150 and very rarely got over 80 upload speed.

Since Monday, the very best I have been able to achieve is 125 download and 117 upload both via Ethernet, the BT App and the Speedtest app.

What should be the very first thing I check or set up? I am using the BT 2 router.  

So far I have changed Ethernet cables and reset the router and modem several times. 

[busterboy1]

@Mercurial85 

Wait for a moderator to come along, hopefully one of them will help you out. 🙂

[SpiderPig]

@Ian_ 

If you see message 663 of 679 DanielS has advised that they can help if the upload profile is not correct you that you will need to call the FTTP team if the download is the issue.

Going by other posts on the Community the Mod team don't support FTTP.

SP