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PC1977
Contributor
569 Views
Message 671 of 961

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling..... Update

My upload is still capped  at 50mb

 

can I please have this sorted I have replied to a PM

 

@DanielS 

@DavidM 

@JohnC2 

Thanks

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JohnC2
Moderator
Moderator
561 Views
Message 672 of 961

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling..... Update

Hi @PC1977 This was raised yesterday and the cap on your upload should be lifted now. Please would you check again and let me know if it's still capped?

cheers

John

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PC1977
Contributor
553 Views
Message 673 of 961

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling..... Update

Hi @JohnC2 

Yes it is still capped at 50

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PC1977
Contributor
543 Views
Message 674 of 961

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling..... Update

Hi @JohnC2 

 

@I have replied to your PM

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PC1977
Contributor
532 Views
Message 675 of 961

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling..... Update

Hi @JohnC2 

Let me know when you want me to test the speed again 

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Ian_
Aspiring Contributor
501 Views
Message 676 of 961

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling..... Update

Hi,

I've been struggling for the last 2 months trying to resolve the upload issue, capped at 50mb.

It wasn't however the HomeHub firmware issue that most people here have been suffering with, but an issue with the curve profile, which was finally (after far to many calls and hours on the phone to BT) resolved.

I now get the full 120mb upload, which I need as I work in video and animation and regular have to upload large files.

The problem I now have, is since the upload is fixed, my download has take a massive hit.

Previously would always get over 850mb via gigabit ethernet, and 750mb over wifi (I use a Linksys wifi 6 Mesh setup plugged into the HomeHub), I now get a maximum of 600-650 over ethernet (no other devices connected) and as low as 400-450mb over wifi.

I seem to be hitting a wall getting help from anyone over the phone (its over the guaranteed minimum etc), is anyone please able to help?

Thanks, Ian
before upload profile fixbefore upload profile fixafter upload profile fixafter upload profile fix

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Ian_
Aspiring Contributor
435 Views
Message 677 of 961

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling..... Update

@DavidM  @JohnC2 @Matt-S @DanielS 

Even worse today, struggling to get over 500mb consistently over ethernet!

Can start off at peaking around 550mb then seconds later tail off towards 350mb.

I was getting anything upto 870mb before they played with the profiles, I can't keep calling, waiting 45 minutes to get through to someone and then be told there is nothing wrong, 550-600 is fine and I should be happy with that!

If anyone could look into this for me it would be greatly appreciated, its starting to drive me mad 😀.

Thanks Ian

Ian 

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Mercurial85
Beginner
408 Views
Message 678 of 961

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling..... Update

Hello, sorry to hijack a thread and I have read as many of the 68 pages as I could before I concluded it’s easier to just ask a question.

I have FTTP and upgraded to Fibre 900 which went live on Monday.

Prior to this I was on 150 and very rarely got over 80 upload speed.

Since Monday, the very best I have been able to achieve is 125 download and 117 upload both via Ethernet, the BT App and the Speedtest app.

What should be the very first thing I check or set up? I am using the BT 2 router.  

So far I have changed Ethernet cables and reset the router and modem several times. 

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busterboy1
Expert
404 Views
Message 679 of 961

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling..... Update

@Mercurial85 

Wait for a moderator to come along, hopefully one of them will help you out. 🙂

___________________________________________________________________________________________
Say thanks by clicking the Thumbs Up icon. Have I resolved your issue? Click "Mark As Accepted Solution"
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SpiderPig
Aspiring Expert
377 Views
Message 680 of 961

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling..... Update

@Ian_ 

If you see message 663 of 679 

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