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Barneyabz
Contributor
526 Views
Message 811 of 961

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling..... Update

Can a mod brief us on the cause of this issue that our upload speed is periodically capped at 50mbits and what is being planned to permanently resove the situation.

 

Thanks 

BT Full Fibre 900
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Mattywhitt_
Beginner
514 Views
Message 812 of 961

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling..... Update

Hi, my first message on here, also my download speed is at 920,but sadly my upload seems to be capped at 50 for some reason? Any help to solve the issue? 

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JohnC2
Moderator
Moderator
497 Views
Message 813 of 961

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling..... Update

Hi @Mattywhitt_ welcome to the forum and sorry your upload is capped at 50Mb. I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help get this fixed for you.

cheers

John

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wizpip
Aspiring Contributor
461 Views
Message 814 of 961

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling..... Update

Hey @NeilO, can I get the same firmware fix please?

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JohnC2
Moderator
Moderator
446 Views
Message 815 of 961

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling..... Update

Hi @wizpip sorry your broadband speed is capped. I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help you with this.

cheers

John

Jonezy10
Beginner
384 Views
Message 816 of 961

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling..... Update

Exactly the same problem here totally random when it happens too - capped at 50 upload. I have a smart hub 2 and 3 whole home discs. Has been fine for the past 2 weeks up to today 

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DavidM
Moderator
Moderator
349 Views
Message 817 of 961

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling..... Update

Hi @Jonezy10 and thanks for posting.

I can take a look at this for you. I'll drop you a message now so you can get in touch.

Cheers

David

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brianilland
Aspiring Contributor
319 Views
Message 818 of 961

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling..... Update

Hi David,

I have same issue with HH2 on BT Fibre 900. I am currently on firmware v0.21.03.07094-BT.

Is there a new firmware I can download from somewhere?

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PaddyB
Moderator
Moderator
279 Views
Message 819 of 961

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling..... Update

Hi @brianilland

Thank you for posting. I'm sorry you're having problems with the upload speed side of your connection. If you send me your details, I'll be able to take a look at this for you.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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PC1977
Contributor
275 Views
Message 820 of 961

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling..... Update

What is this firmware everyone is taking about?

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