BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

[PaddyB]

Hi @Parply,

Thank you for sending in your details. I gave your mobile a quick ring. I'm sorry I didn't get to speak to you. I'm sorry if your upload speed has been capped.

I've raised this to the network team and I should have an update for you tomorrow. If you need anything in the meantime, I've sent you a PM and you can drop me a reply to that message.

Thanks,

Paddy

[ch]

Spot when I installed the SH2 ...

[DanielS]

Hi @ch,

I am sorry to see that the upload speed hasn't climbed back up yet.

I spotted your post on another thread so I know you need help with this. I should be able to help you. Please, reply back to the private message that I sent you.

Thanks
DanielS

[Parply]

@PaddyB thanks. I've just replied to your PM and can confirm again my upload rate is back to 110Mb. No doubt due to your intervention which I very much appreciate.

[ch]

I'm back up to normal as well. Thanks for the help.

Why does this happen, it can't be right for (seemingly) everyone to need to ask to be corrected!?

[mikeranscombe]

Hi,

I’m having the same issue detailed here. I’ve been using my own Asus router previously without issue, but after receiving the letter regarding Digital Voice decided to set up the Smart Hub 2 again and use the Asus as an access point. I’m getting over 900mbps download but the upload speed appears capped at 50mbps (previously is was 110-115). The SH2 has updated itself to the latest firmware.

Do I need to log a support call and/or wait a few days to see if the upload speed resets itself?

Thanks,
Mike

[Steve36]

Hi - I am also seeing my upload speed capped at about 70Mbps after a recent upgrade to 900.  Can one of the moderators help me?  Thanks.

[Andykeast]

Hi Moderators,

My Fibre 900 is spot on in terms of download, but my upload seems to be capped at 50mb.

any chance someone can check my profile ?

many thanks 👍

[Keith_Beddoe]

@Andykeast 

You need to leave it for 24-48 hours, and it should resolve itself once the Smart Hub 2 configuration gets updated.

[Andykeast]

Ok thanks Keith - it’s been over 24hrs but I’ll leave it overnight and report back.