cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
PaddyB
Moderator
Moderator
567 Views
Message 1271 of 1,487

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Hi @Parply,

Thank you for sending in your details. I gave your mobile a quick ring. I'm sorry I didn't get to speak to you. I'm sorry if your upload speed has been capped.

I've raised this to the network team and I should have an update for you tomorrow. If you need anything in the meantime, I've sent you a PM and you can drop me a reply to that message.

Thanks,

Paddy

0 Ratings
Reply
ch
Aspiring Expert
565 Views
Message 1272 of 1,487

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Spot when I installed the SH2 ...

Screenshot 2021-10-24 110228.png

0 Ratings
Reply
DanielS
Moderator
Moderator
539 Views
Message 1273 of 1,487

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Hi @ch,

I am sorry to see that the upload speed hasn't climbed back up yet.

I spotted your post on another thread so I know you need help with this. I should be able to help you. Please, reply back to the private message that I sent you.

Thanks
DanielS

 

0 Ratings
Reply
Parply
Contributor
535 Views
Message 1274 of 1,487

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

@PaddyB thanks. I've just replied to your PM and can confirm again my upload rate is back to 110Mb. No doubt due to your intervention which I very much appreciate.

ch
Aspiring Expert
497 Views
Message 1275 of 1,487

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

I'm back up to normal as well. Thanks for the help.

Why does this happen, it can't be right for (seemingly) everyone to need to ask to be corrected!?

0 Ratings
Reply
mikeranscombe
Beginner
433 Views
Message 1276 of 1,487

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Hi,

I’m having the same issue detailed here. I’ve been using my own Asus router previously without issue, but after receiving the letter regarding Digital Voice decided to set up the Smart Hub 2 again and use the Asus as an access point. I’m getting over 900mbps download but the upload speed appears capped at 50mbps (previously is was 110-115). The SH2 has updated itself to the latest firmware.

Do I need to log a support call and/or wait a few days to see if the upload speed resets itself?

Thanks,
Mike

 

0 Ratings
Reply
Steve36
Beginner
338 Views
Message 1277 of 1,487

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Hi - I am also seeing my upload speed capped at about 70Mbps after a recent upgrade to 900.  Can one of the moderators help me?  Thanks.

0 Ratings
Reply
Andykeast
Beginner
297 Views
Message 1278 of 1,487

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Hi Moderators,

My Fibre 900 is spot on in terms of download, but my upload seems to be capped at 50mb.

any chance someone can check my profile ?

many thanks 👍

0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
294 Views
Message 1279 of 1,487

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

@Andykeast 

You need to leave it for 24-48 hours, and it should resolve itself once the Smart Hub 2 configuration gets updated.

0 Ratings
Reply
Andykeast
Beginner
284 Views
Message 1280 of 1,487

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Ok thanks Keith - it’s been over 24hrs but I’ll leave it overnight and report back.
0 Ratings
Reply