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Beginner
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Message 1 of 816

BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Hey team,

I upgraded to Fibre 900 today.

Download is fine, but when using the Smart Hub 2, upload is still locked to my old package upload (51mbps) and the BT speed test in the app confirms that upload speed.

If i dial a PPPoE connection directly on my laptop, or use my netgear router, i get the full upload (110-130mbps).

Given download is fine, it doesn't make sense that it's a performance issue on the Smart Hub, and makes me suspect there is some kind of throttling going on, on the hub (or just QoS? Maybe for digital voice, that's set at 50mbps upload max?)

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Expert
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Message 2 of 816

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Possible issue with the Smart Hub 2 yeah,my F900 package got activated this morning at 1am and i'm getting abour 910/120 on an Edge Router Lite with Hardware Offloading enabled.

 

Is there any difference when testing using IPv4 over IPv6? Thinkbroadband has the option to test on both.

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Beginner
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Message 3 of 816

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

How did you get your upgrade done?Mines still "processing" 😞
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Expert
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Message 4 of 816

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Call them.

Online upgrades have been hit or miss it seems reading comments from people trying to order.

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Beginner
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Message 5 of 816

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Ahh yeah I did yesterday btu seems to have been a **bleep** up 😐 

Ive recalled them now...

 

Have you got the hub working? I have another router than can do the pppoe, just curious what your speeds etc are like?

 

Guessing you just enable dynamic pppoe or how do you go about it being that the hub really does nothing other than gets a WAN IP from the openreach box?

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Contributor
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Message 6 of 816

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

When my upload speed didn't increase after an upgrade I was advised to try a factory reset of the hub, using either the factory reset hole/button on the rear (using a paper clip etc.) or via the browser UI.

It worked for me and my upload speed went to the correct speed.

You can save your configuration to a file before the reset and import it after.

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Expert
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Message 7 of 816

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

I'll post some initial speed tests below, I'll also post my CPU usage while those speeds were attained 😛 (Hardware offloading Enabled)

OoklaSpeed890.jpg

steamDownload.png

CPUUsage_While_downloading.png

My CPU is a 7700k @ 4.8Ghz

That CPU usage was taken while downloading on steam @ the 102.8MB/s you see there.

 

The setup is pretty simple when it comes to setting up your own router.

ONT into Router into Switch or however you want to se it up from there.

all you need is the PPPoE user and password on the router.

User: bthomehub@btbroadband.com

Pass: BT

You WILL need to have a router that has Hardware Offloading in order to get close to 900Mbps though.

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Beginner
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Message 8 of 816

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Got 2x Asus RT-AC5300 in mesh so I think they should be able to manage the speeds quite easily considering theya re fibre routers as a backbone witht he addons ontop 🙂

Ill try PPPOE, otherwise it may be dynamic WAN IP.

Waiting for them to process the order and all

Had to re-phone and replace the order and still not getting any updates like emails etc for the order 😞

How logn did it take for your order to come through and be processed?

Guessing you went with the 76 quid option they offer over the phone?
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Expert
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Message 9 of 816

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Nope, you should be able to haggle down the price to a minimum of £54.99

I ordered at around 16:00 yesterday, and it was switched over at 1am this morning.

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Beginner
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Message 10 of 816

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

They refused to give it to me for that price. I have the Halo option due to both myself and partner working from home on pretty important sectors that are not stopping in these times.

Wouldnt have minded 55 quid though 😐

Tips on how you got that right?

They won't let me get it without Halo even though I doubt it will be used... Is what it is...
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