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WoodWalker
Beginner
521 Views
Message 1081 of 1,172

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

@NeilO

Thanks a lot. PM sent.

 

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WoodWalker
Beginner
479 Views
Message 1082 of 1,172

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Just received a call and done another test. 111Mbps upload now fixed. Great work guys.

 

Thanks @NeilO 

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alan_mc
Aspiring Expert
420 Views
Message 1083 of 1,172

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

@tasmanuk I decided to just stay with the Smarthub 2.  Wired i get 900mb, wireless (same room) ~ 450 to 600 mb.  Upload is now a solid 110MB (thanks to @StuartH ).

I have a complete (black) wifi disc in son's room and by the time it gets to him, it's still giving him ~150 to 200 MB so fast enough for him to play his xbox.  not sure if its worth forking out for the new router if the BT one is giving me this.

thanks to you and @busterboy1 for your suggestions though.

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matekaneve
Aspiring Expert
402 Views
Message 1084 of 1,172

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

I kept the SH2 and just cabled the whole house... I was not really comfortable to drill through between the floors to run ethernet cables, but managed to hide them in cable trunkings. I got a TPlink router upstairs set as Access Point and my son's nintendo switch is connected through wifi to that, my other son's xbox is connected with a cable and I also connected my Vodafone Sure Signal box to it with a cable and my security camera is connected through wifi. Downstairs I have 2 gigabit switch. My PC, my xbox and the TV are all connected to these. I actually also connected my black bt wifi disc to one of the switches and this way it gives me better speed even at the very back of my garden. I'm quite happy with this set up, it's not very professional, it's not the prettiest, but it works really well and everywhere in the house, upstairs, downstairs and even in the garden I get full wireless and full wired speed. 😄

https://ibb.co/t423F1W
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https://ibb.co/qBr3BY0
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https://ibb.co/rMhPRqT
https://ibb.co/x2cDnNP

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Stormforce
Aspiring Contributor
272 Views
Message 1085 of 1,172

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Would appreciate help getting the 110Mb upload enabled also. Was on 500/73, upgraded to 900/110 a month ago. Upload stuck at 73. 

Over the phone they advised to hard reset and then factory reset after which reverted to 50 then back up to 73 over next few days and stayed there again.

Explained this was a known issue and declined offer of new SH2 or engineer as wouldn’t solve this issue.

Thanks in advance.

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iLikeTrifle
Aspiring Contributor
207 Views
Message 1086 of 1,172

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Hello,

I have just signed up for 900/110 and am also stuck at 50mb upload... Tried rebooting the router etc and still the same. After reading the last few pages I'd be very grateful for some assistance from one of the mods who works at BT and is aware of the issue and resolving it for others.

Thank you

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NeilO
Moderator
Moderator
190 Views
Message 1087 of 1,172

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Hi @Stormforce and @iLikeTrifle I'm really sorry you're having issues with your upload speed. This normally resolves itself after a couple of days when the Hub downloads an update but the moderation team will be happy to help.

I'll send you both a private message in a moment so you can send over your details. You'll find the message by clicking on the envelope at the top right of this webpage.

Thanks

Neil

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Uma1r1
Aspiring Contributor
152 Views
Message 1088 of 1,172

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Hi Neil

Hoping you might be able to help me out. Signed up to 900/150 and had it installed today. 

Wired Ethernet to the sh2 with nothing else connected getting 300 (at a push) / 50 capped. Could you look into what profile I’ve been put on please. 

thanks

Umair

sgpascoe
Aspiring Contributor
120 Views
Message 1089 of 1,172

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

@NeilO it says you edited my post, and it's now hidden in this thread?

Was I not allowed to mention that my Speeds are an abysmal 320/53, on a 900 plan?

 

The BT support aren't helping much either 

 

Would you be able to check my plan too please? Thankyou! 

 

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Uma1r1
Aspiring Contributor
111 Views
Message 1090 of 1,172

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Just an update @NeilO Speedtest now reporting 930.8 mbps down via the sh2 speed check but 50 mbps up. 

46DB29F9-49B6-4680-84FF-B19AE7C166D9.jpeg

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