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PaddyB
Moderator
Moderator
318 Views
Message 1211 of 1,237

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Hi @ppsears,

Thank you for posting. I had a look at your post and it is something we can help with. 

The best thing to do is create your own thread as the issue you described isn't related to the one discussed in this threads. In your new thread please give as much details as possible including set up, speed test results ....

Thanks,

Paddy

 

 

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new2beetee21
Beginner
291 Views
Message 1212 of 1,237

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

I created my own thread not seeing this one. Doh!

 

I hope you can sort mine out. I've had BT 4 days.  Had two days of virtually full speeds 900/110 and then it's dropped and upload maxes out 51meg.

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JohnC2
Moderator
Moderator
274 Views
Message 1213 of 1,237

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Hi @new2beetee21, welcome to the forum and thanks for posting. 

I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to look at your upload to see if it is capped and fix this for you.

Cheers

John

Wilsonwinehouse
Aspiring Contributor
265 Views
Message 1214 of 1,237

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Could you offer some advice please, had fibre 900 installed Friday, upload capped to begin with but done within a few hours.. speedtests over the weekend on WiFi show anything from 340 to 550 down and 100 up which is excellent.. 

 

Today however I am getting only 60-70 down and also I keep getting errors like it cannot test it at all.. 

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Gary_C
Expert
215 Views
Message 1215 of 1,237

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Have you turned on a VPN in Norton for example ?
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new2beetee21
Beginner
177 Views
Message 1216 of 1,237

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Sorted it out with Mod's advice.

I reset the router shortly after messing with wifi extenders; speeds have resolved to the higher than expected 900 down and 110 up.

Thank you, I appreciate the help!

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zmulla84
Beginner
119 Views
Message 1217 of 1,237

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Hi, I have the same problem where I’ve upgraded to the fibre 900 from fibre 500 and my upload is still maxing out at 73mpbs instead of the 110 that comes with the fibre 900. 
Ive rang customer services many times with no solution

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azing
Aspiring Contributor
113 Views
Message 1218 of 1,237

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Hi @zmulla84 I’m in the exact same boat. Upgraded from 500 to 900 and my upload is still maxing around 70.
Any help on this @PaddyB ?
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zmulla84
Beginner
91 Views
Message 1219 of 1,237

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

I just factory reset my hub and now my uploads is capped at 50mbps instead of 70mbps. Definitely is a problem somewhere. Should be getting 110 for upload 

hopefully @PaddyB  or someone can help me 🙂

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azing
Aspiring Contributor
86 Views
Message 1220 of 1,237

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Mine was capping at 50 initially when using the Smart Hub 2. Paddy sorted out the cap on the hub and then my upload increased to 70 but still not getting my full 110.
Was told that the number of devices on my network could be effecting my upload speed but even when connecting my laptop direct to the ONT and setting up PPPoE I still only get 70 upload so that can’t be the issue. It’s clearly something on my line that BT or Openreach need to fix. It sounds like you have the same issue as me…
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