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Phillm
Aspiring Contributor
506 Views
Message 1231 of 1,259

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Hi @DavidM 

My uploads speed seem to have been capped yet again at around 50 Mbps. Download speeds are fine. Can youhelp please.

Thanks Phill

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JohnC2
Moderator
Moderator
498 Views
Message 1232 of 1,259

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Hi @Phillm, welcome back and sorry your upload has been capped again. Have you had a fault or has the hub been disconnected for a period of time?

I've sent you a Private Message so you can send over your details and we'll get the upload fixed for you.

cheers

John

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Phillm
Aspiring Contributor
486 Views
Message 1233 of 1,259

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

PM sent and no faults or disconnection.
Cheers
Phill
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azing
Aspiring Contributor
396 Views
Message 1234 of 1,259

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Huge thanks to @PaddyB and the rest of the mod team and network team. 
Seems like my upload issue was a bit more involved than just the cap on the smart hub but thankfully Paddy kept me informed and it’s all sorted now! 
Thanks again! 

zmulla84
Aspiring Contributor
388 Views
Message 1235 of 1,259

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

That’s brilliant, mines not completely sorted yet, I might have the same issue as yourself where it’s not just the hub. @azing @PaddyB 

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Moofers
Beginner
353 Views
Message 1236 of 1,259

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

I must thank the mod for fixing this issue, I'm getting full 900Down and 110Up now.

Thanks again.

DanielS
Moderator
Moderator
339 Views
Message 1237 of 1,259

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

That's great to see @Moofers

I'll let @RobbieMac know when he's in 🙂

Thanks

DanielS

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symbol-soup
Aspiring Contributor
277 Views
Message 1238 of 1,259

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

I had Ultrafast installed 2 weeks ago and and not getting full download or upload.  Upload is def capped as when I PPPOE to the ONT I go from 50 to 120 upload.  Download I can't get anything more than 350 directly connected to ONT.   I have started my own thread if one of the mods could take a look?  Ultrafast 900 FTTP - Real world experience - Only ... - BT Community

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Binson_Warrior
Beginner
250 Views
Message 1239 of 1,259

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Hi @DanielS  or @PaddyB  or @RobbieMac can you help me as well please.  My upload is also capped at 50Mbps - it used to be happen intermittently, but now it seems to be permanent.  I can DM my account details

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NeilO
Moderator
Moderator
238 Views
Message 1240 of 1,259

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Hi @Binson_Warrior I'm sorry to see your upload is stuck, we'll be able to help you get that sorted so I've sent you a private message so you can send over your details.

Thanks

Neil