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Expert
3,090 Views
Message 11 of 816

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Didn't do or say anything special tbh, I saw that others were getting it for 54.99 and asked about that the best deal they could do for me was.

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Beginner
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Message 12 of 816

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Fair... Lucky for you, they refused to let me even get rid of the Halo which I never asked for nor wanted

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Expert
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Message 13 of 816

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

I was also told that I HAD to have Halo I ordred my 300Mbps service previously.

It also seems I STILL have Halo as a part of my contract.

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Beginner
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Message 14 of 816

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

How long did it take you to get orderd? Nobody seems to be able to get my order right. Keep being told its been ordered but no email comes through for the order or anything like that which is quite irritating now./...
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Expert
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Message 15 of 816

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Ordered 16:00 yesterday afternoon, Upgrade was complete at 1am this morning.

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Beginner
3,025 Views
Message 16 of 816

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Wow. Thats lucky. Did you just straight say upgrade? Ive not been able to get anybody to actually sort it out 😐

 

3/4 orders have said to be put through and nothing is showing in my account and nothing is showing in my inbox for the order 😐

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Aspiring Contributor
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Message 17 of 816

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

Having the same issue, getting 900Mbps down but only 50-51 up via my Smart Hub 2 but direct connection gives 110 up. You'd expect the Smart Hub 2 would be able to support the speeds BT are selling.

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Beginner
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Message 18 of 816

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

@Gillious, factory reset your BT router from the gui. Worked for me this morning
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Aspiring Contributor
2,922 Views
Message 19 of 816

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

I've gone onto the 500/73mbps package this morning and I'm also throttled on the upload. Download was 517 upload 50mbps. Have factory reset but no change. 

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Aspiring Contributor
2,919 Views
Message 20 of 816

Re: BT Fibre 900 Upgrade / Smart Hub 2 upload throttling

@kylek Factory reset did nothing for me, I still only get 51Mbps up. Just to clarify you was getting full 900 Mbps down but only 50Mbps up and now get the full 110-115 after reset?

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