Didn't do or say anything special tbh, I saw that others were getting it for 54.99 and asked about that the best deal they could do for me was.
Fair... Lucky for you, they refused to let me even get rid of the Halo which I never asked for nor wanted
I was also told that I HAD to have Halo I ordred my 300Mbps service previously.
It also seems I STILL have Halo as a part of my contract.
Wow. Thats lucky. Did you just straight say upgrade? Ive not been able to get anybody to actually sort it out 😐
3/4 orders have said to be put through and nothing is showing in my account and nothing is showing in my inbox for the order 😐
Having the same issue, getting 900Mbps down but only 50-51 up via my Smart Hub 2 but direct connection gives 110 up. You'd expect the Smart Hub 2 would be able to support the speeds BT are selling.
I've gone onto the 500/73mbps package this morning and I'm also throttled on the upload. Download was 517 upload 50mbps. Have factory reset but no change.