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My 900/110 plan is actually a 320/53 plan.
Had loads of trouble since I moved 6 months ago. When I was on 500, it was always 500. Seems like as soon as I upgraded to 900 is went slower.
Everything's hardwired with cat8 cables, get the same results with the smarthub or with an Asus RT-AX56U.
(Of course BT hate when I have the faster router connected and can't help me. I can't believe they're still sending routers with a maximum wifi speed of 289Mbps)
I keep raising faults, but BT say it's fixed, or say they'll send engineers and don't.
EDIT: just tested with the PPPoe method and I got 310/62.
I spotted your reply to @NeilO under another thread.
Your post was moved to a thread of its own so you could get individual help. I've noticed that you would like us to look into the profile speeds that you're on. We can do this for you.
I'm sending you a private message with some information that we need.