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Morphi34
Aspiring Contributor
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Message 1 of 3

BT Fibre Upgrade issue

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I have taken advantage of a Fibre upgrade, 100 up to 150 but what should have been a straight forward activation has ended up in me losing all service for days. On the day of activation I lost service, thought it might have just needed the new router and a little down time but alas no. BT are now sending out an engineer but everything was working fine and is still working fine up until the point of router authentication. I am sure its just an issue on the account but everyone is insistent on sending out an engineer.

Has anyone else experienced this before and can offer some advice? Common sense just says run the upgrade process again if they cannot push it through manually.

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Moderator
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Message 2 of 3

Re: BT Fibre Upgrade issue

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Hi @Morphi34  welcome to the forum and thanks for posting. Sorry that you didn't get any replies to your query and you lost service for a few days. Did the engineer visit take place and if so how was the fault fixed?

Cheers
John

Community ModeratorJohnC
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Morphi34
Aspiring Contributor
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Message 3 of 3

Re: BT Fibre Upgrade issue

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An engineer did visit and I had to eat humble pie when the fault was diagnosed as a compatibility issue with the new service/router and the old ONT.

Everything working as expected now.

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