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NotJackieChan
Beginner
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Message 1 of 4

BT Full Fibre 300 Speeds not as advertised

Hi all

I have recently upgraded from my G.fast 150/30 line to BT Full Fibre 300 with Halo 1 (I was hoping to get 900 but BT was not offering me that service).

When I ordered the package I was under the impression I would be getting a 300/50Mbps line however the website now shows that I can only expect a 200/20 line.

NotJackieChan_0-1601034015614.png

 

For my usage an increase of only 50 download and reduction in my upload speed is not helpful. Please could someone advise on how and why this has happened when I was advertised 300/50 when placing the order?

 

Many thanks

Samick

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imjolly
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Message 2 of 4

Re: BT Full Fibre 300 Speeds not as advertised

are you actually on FTTP or G.FAST

if FTTP doe you have an ONT like this

ONT fttp_small_ont_2019.jpg



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NotJackieChan
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Message 3 of 4

Re: BT Full Fibre 300 Speeds not as advertised

I am on FTTP and have an ONT like you have shown.

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imjolly
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Message 4 of 4

Re: BT Full Fibre 300 Speeds not as advertised

phone FTTP team 08005874787 and see if they can help



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