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Simon856hg
Aspiring Contributor
191 Views
Message 11 of 19

Re: BT HH5 Dropping Conection and Speed all Over

1. Product name:

BT Home Hub
2. Serial number:+068343+NQ34231533
3. Firmware version:Software version 4.7.5.1.83.8.222.1.1 (Type A) Last updated 23/02/16
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 00:47:57
6. Data rate:5993 / 33478
7. Maximum data rate:6962 / 42124
8. Noise margin:7.4 / 9.3
9. Line attenuation:36.9 / 23.2
10. Signal attenuation:24.4 / 20.8
11. Data sent/received:10.3 MB / 188.1 MB
12. Broadband username:bthomehub@btbroadband.com

 

Been on now 50 minutes

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Simon856hg
Aspiring Contributor
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Message 12 of 19

Re: BT HH5 Dropping Conection and Speed all Over

Went off again after 59 minutes,

 

17:58:52, 12 Feb. ( 7137.790000) PTM over DSL is down after 0 minutes uptime
 
17:58:48, 12 Feb. ( 7133.470000) PTM over DSL is up
 
17:58:16, 12 Feb. ( 7101.930000) PTM over DSL is down after 0 minutes uptime
 
17:58:05, 12 Feb. ( 7090.610000) PTM over DSL is up
 
17:57:35, 12 Feb. ( 7060.950000) PTM over DSL is down after 0 minutes uptime
 
17:57:28, 12 Feb. ( 7053.470000) PTM over DSL is up
 
17:57:03, 12 Feb. ( 7028.510000) CWMP: session closed due to error: No response
 
17:57:03, 12 Feb. ( 7028.480000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
 
17:57:03, 12 Feb. ( 7028.470000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
 
17:56:58, 12 Feb. ( 7023.720000) PTM over DSL is down after 0 minutes uptime
 
17:56:53, 12 Feb. ( 7019.240000) PTM over DSL is up
 
17:56:32, 12 Feb. ( 6998.000000) CWMP: session closed due to error: No response
 
17:56:30, 12 Feb. ( 6995.720000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
 
17:56:30, 12 Feb. ( 6995.710000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
 
17:56:29, 12 Feb. ( 6995.230000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
 
17:56:24, 12 Feb. ( 6989.680000) PTM over DSL is down after 60 minutes uptime
 
17:56:24, 12 Feb. ( 6989.670000) PPPoE is down after 59 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
 
17:56:19, 12 Feb. ( 6985.430000) PPP LCP Send Termination Request [User request]
 
17:54:48, 12 Feb. OUT: BLOCK [9] Packet invalid in connection (tcp reset attack is suspected: TCP [86.176.136.249]:49438-​>[64.186.176.170]:443 on ppp3)
 
17:53:39, 12 Feb. IN: BLOCK [16] Remote administration (TCP [139.162.37.147]:52919-​>[86.176.136.249]:443 on ppp3)

 

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Simon856hg
Aspiring Contributor
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Message 13 of 19

Re: BT HH5 Dropping Conection and Speed all Over

1. Product name:BT Home Hub
2. Serial number:+068343+NQ34231533
3. Firmware version:Software version 4.7.5.1.83.8.222.1.1 (Type A) Last updated 23/02/16
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 00:06:13
6. Data rate:5993 / 33478
7. Maximum data rate:8704 / 42199
8. Noise margin:7.3 / 9.4
9. Line attenuation:37.0 / 23.2
10. Signal attenuation:24.4 / 20.8
11. Data sent/received:0.5 MB / 0.7 MB
12. Broadband username:bthomehub@btbroadband.com
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Simon856hg
Aspiring Contributor
174 Views
Message 14 of 19

Re: BT HH5 Dropping Conection and Speed all Over

Recorded events    All
Time and date
Message
18:08:24, 12 Feb. IN: BLOCK [16] Remote administration (TCP [123.133.65.58]:44490-​>[86.173.4.42]:443 on ppp3)
 18:08:16, 12 Feb. IN: BLOCK [15] Default policy (TCP [40.101.28.18]:443-​>[86.173.4.42]:48844 on ppp3)
 18:08:16, 12 Feb. BLOCKED 8 more packets (because of Default policy)
 18:08:15, 12 Feb. IN: BLOCK [15] Default policy (TCP [169.53.71.230]:443-​>[86.173.4.42]:36012 on ppp3)
 18:08:15, 12 Feb. IN: BLOCK [15] Default policy (TCP [174.36.210.48]:5222-​>[86.173.4.42]:48715 on ppp3)
 18:08:15, 12 Feb. BLOCKED 3 more packets (because of Default policy)
 18:08:14, 12 Feb. IN: BLOCK [15] Default policy (TCP [174.36.210.48]:5222-​>[86.173.4.42]:48715 on ppp3)
 18:08:14, 12 Feb. BLOCKED 4 more packets (because of Default policy)
 18:08:13, 12 Feb. IN: BLOCK [15] Default policy (TCP [31.13.90.1]:443-​>[86.173.4.42]:42400 on ppp3)
 18:08:13, 12 Feb. BLOCKED 7 more packets (because of Default policy)
 18:08:12, 12 Feb. OUT: BLOCK [9] Packet invalid in connection (tcp reset attack is suspected: TCP [86.173.4.42]:34317-​>[64.186.176.170]:443 on ppp3)
 18:08:12, 12 Feb. IN: BLOCK [15] Default policy (TCP [31.13.90.1]:443-​>[86.173.4.42]:42400 on ppp3)
 18:08:12, 12 Feb. BLOCKED 1 more packets (because of Default policy)
 18:08:11, 12 Feb. OUT: BLOCK [44] Advanced Filter Rule (fw/policy/0/chain/fw_ath03_out/rule/0: ICMPv6 type 143 code 0 fe80:0000:0000:0000:3062:2cff:fe31:a69a-​>ff02:0000:0000:0000:0000:0000:0000:0016 on ath03)
 18:08:11, 12 Feb. BLOCKED 1 more packets (because of Default policy)
 18:08:11, 12 Feb. IN: BLOCK [15] Default policy (TCP [157.240.1.13]:443-​>[86.173.4.42]:44732 on ppp3)
 18:08:11, 12 Feb. BLOCKED 2 more packets (because of Default policy)
 19:07:47, 12 Feb. IN: BLOCK [15] Default policy (TCP [157.240.1.13]:443-​>[86.173.4.42]:44716 on ppp3)
 19:07:47, 12 Feb. ( 292.690000) NTP synchronization success!
 19:07:44, 12 Feb. OUT: BLOCK [44] Advanced Filter Rule (fw/policy/0/chain/fw_ath01_out/rule/0: ICMPv6 type 143 code 0 fe80:0000:0000:0000:1062:2cff:fe31:a69a-​>ff02:0000:0000:0000:0000:0000:0000:0016 on ath01)
 19:07:43, 12 Feb. ( 280.810000) NTP synchronization start
 18:18:34, 12 Feb. ( 909.200000) CWMP: session closed due to error: No response
 18:18:31, 12 Feb. ( 906.810000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
 18:18:31, 12 Feb. ( 906.800000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
 18:18:31, 12 Feb. ( 906.350000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
 18:17:31, 12 Feb. ( 846.460000) CWMP: session completed successfully
 18:17:31, 12 Feb. ( 846.280000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
 18:17:24, 12 Feb. ( 839.920000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
 18:17:24, 12 Feb. ( 839.910000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
 18:15:59, 12 Feb. ( 754.920000) CWMP: session closed due to error: No response
 18:15:59, 12 Feb. ( 754.900000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
 18:15:59, 12 Feb. ( 754.890000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
 18:15:29, 12 Feb. ( 724.440000) CWMP: session closed due to error: No response
 18:15:27, 12 Feb. ( 722.050000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
 18:15:27, 12 Feb. ( 722.040000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
 18:15:26, 12 Feb. ( 721.580000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
 18:08:43, 12 Feb. ( 318.700000) CWMP: session completed successfully
 18:08:42, 12 Feb. ( 317.790000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
 18:08:36, 12 Feb. ( 311.860000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
 18:08:36, 12 Feb. ( 311.850000) CWMP: Session start now. Event code(s): '6 CONNECTION REQUEST,4 VALUE CHANGE'
 18:08:36, 12 Feb. ( 311.370000) CWMP: Initializing transaction for event code 6 CONNECTION REQUEST

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Simon856hg
Aspiring Contributor
172 Views
Message 15 of 19

Re: BT HH5 Dropping Conection and Speed all Over

Recorded events    System
Time and date
Message

18:02:57, 12 Feb. ( 7383.280000) The system is going DOWN for reboot.
 18:02:57, 12 Feb. ( 7383.280000) OpenRG is going for reboot by IPC command
 18:02:52, 12 Feb. ( 7378.280000) OpenRG will go down for reboot in 5 seconds
 15:59:27, 12 Feb. ( 873.470000) The system is going DOWN for reboot.
 15:59:27, 12 Feb. ( 873.470000) OpenRG is going for reboot by IPC command
 15:59:21, 12 Feb. ( 867.180000) OpenRG will go down for reboot in 5 seconds
 **************
01:00:24, 09 Oct. STP Alert: Port eth0 leaving blocking state.
 **************
 15:35:21, 12 Feb. (22988.490000) The system is going DOWN for reboot.
 15:35:21, 12 Feb. (22988.490000) OpenRG is going for reboot by IPC command
 15:35:16, 12 Feb. (22983.470000) OpenRG will go down for reboot in 5 seconds
 09:11:44, 12 Feb. (67555.270000) The system is going DOWN for reboot.
 09:11:44, 12 Feb. (67555.270000) OpenRG is going for reboot by IPC command
 09:11:39, 12 Feb. (67550.270000) OpenRG will go down for reboot in 5 seconds
 

Recorded events   WAN
Time and date
Message
 01:01:49, 09 Oct. ( 124.590000) PTM over DSL is down after 0 minutes uptime
 01:01:39, 09 Oct. ( 115.440000) PTM over DSL is up
 01:01:11, 09 Oct. ( 86.610000) PTM over DSL is down after 0 minutes uptime
 01:00:59, 09 Oct. ( 75.470000) PTM over DSL is up
 01:00:15, 09 Oct. ( 31.310000) WAN Auto-​sensing running.
 18:30:09, 12 Feb. ( 1604.610000) PTM over DSL is down after 0 minutes uptime
 18:29:57, 12 Feb. ( 1592.590000) PTM over DSL is up
 18:29:29, 12 Feb. ( 1564.150000) PTM over DSL is down after 0 minutes uptime
 18:28:32, 12 Feb. ( 1507.920000) PTM over DSL is up
 18:28:02, 12 Feb. ( 1477.790000) PTM over DSL is down after 0 minutes uptime
 18:27:50, 12 Feb. ( 1465.830000) PTM over DSL is up
 18:27:20, 12 Feb. ( 1435.490000) PTM over DSL is down after 0 minutes uptime
 18:27:13, 12 Feb. ( 1428.820000) PTM over DSL is up
 18:26:43, 12 Feb. ( 1398.710000) PTM over DSL is down after 0 minutes uptime
 18:26:32, 12 Feb. ( 1387.830000) PTM over DSL is up
 18:26:02, 12 Feb. ( 1357.610000) PTM over DSL is down after 0 minutes uptime
 18:25:12, 12 Feb. ( 1307.710000) PTM over DSL is up
 18:24:43, 12 Feb. ( 1278.270000) PTM over DSL is down after 1 minutes uptime
 18:24:43, 12 Feb. ( 1278.270000) PPPoE is down after 0 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
 18:24:39, 12 Feb. ( 1274.070000) PPP LCP Send Termination Request [User request]
 18:24:26, 12 Feb. ( 1261.340000) WAN operating mode is VDSL
 18:24:26, 12 Feb. ( 1261.340000) Last WAN operating mode was VDSL
 18:24:25, 12 Feb. ( 1260.020000) PPP IPCP Receive Configuration ACK
 18:24:25, 12 Feb. ( 1260.020000) PPP IPCP Send Configuration Request
 18:24:25, 12 Feb. ( 1260.010000) PPP IPCP Receive Configuration NAK
 18:24:25, 12 Feb. ( 1260.010000) PPP IPCP Send Configuration ACK
 18:24:25, 12 Feb. ( 1260.010000) PPP IPCP Receive Configuration Request
 18:24:25, 12 Feb. ( 1260.000000) PPP IPCP Send Configuration Request
 18:24:23, 12 Feb. ( 1258.870000) PPPoE is up -​ Down Rate=33478Kbps, Up Rate=5993Kbps; SNR Margin Down=9.4dB, Up=6.6dB
 18:24:23, 12 Feb. ( 1258.860000) CHAP authentication successful
 18:24:23, 12 Feb. ( 1258.730000) CHAP Receive Challenge
 18:24:23, 12 Feb. ( 1258.730000) Starting CHAP authentication with peer
 18:24:23, 12 Feb. ( 1258.730000) PPP LCP Receive Configuration ACK
 18:24:23, 12 Feb. ( 1258.720000) PPP LCP Send Configuration Request
 18:24:23, 12 Feb. ( 1258.720000) PPP LCP Receive Configuration Reject
 18:24:23, 12 Feb. ( 1258.720000) PPP LCP Send Configuration ACK
 18:24:23, 12 Feb. ( 1258.720000) PPP LCP Receive Configuration Request
 18:24:23, 12 Feb. ( 1258.720000) PPP LCP Send Configuration Request
 18:23:34, 12 Feb. ( 1209.360000) PTM over DSL is up
 18:23:04, 12 Feb. ( 1179.200000) PTM over DSL is down after 0 minutes uptime
 18:22:50, 12 Feb. ( 1165.560000) PTM over DSL is up
 18:22:20, 12 Feb. ( 1135.470000) PTM over DSL is down after 0 minutes uptime
 18:22:03, 12 Feb. ( 1118.690000) PTM over DSL is up
 18:21:34, 12 Feb. ( 1089.140000) PTM over DSL is down after 0 minutes uptime
 18:21:22, 12 Feb. ( 1077.220000) PTM over DSL is up
 18:20:52, 12 Feb. ( 1047.070000) PTM over DSL is down after 0 minutes uptime
 18:20:45, 12 Feb. ( 1040.920000) PTM over DSL is up
 18:20:15, 12 Feb. ( 1010.660000) PTM over DSL is down after 0 minutes uptime
 18:19:48, 12 Feb. ( 983.800000) PTM over DSL is up
 18:19:17, 12 Feb. ( 952.610000) PTM over DSL is down after 0 minutes uptime
 18:18:55, 12 Feb. ( 930.720000) PTM over DSL is up

 

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Simon856hg
Aspiring Contributor
171 Views
Message 16 of 19

Re: BT HH5 Dropping Conection and Speed all Over

Recorded events     FIRE WALL
Time and date
Message
01:05:26, 09 Oct. BLOCKED 1 more packets (because of Advanced Filter Rule)
01:05:26, 09 Oct. IN: BLOCK [44] Advanced Filter Rule (fw/policy/0/chain/fw_br1_in/rule/3: ICMPv6 type 143 code 0 fe80:0000:0000:0000:0200:00ff:fe00:0000-​>ff02:0000:0000:0000:0000:0000:0000:0016 on br1)
01:04:26, 09 Oct. OUT: BLOCK [15] Default policy (ICMP Packet is not a request packet: ICMPv6 type 143 code 0 fe80:0000:0000:0000:1a62:2cff:fe31:a69d-​>ff02:0000:0000:0000:0000:0000:0000:0016 on ptm0.101)
01:04:24, 09 Oct. OUT: BLOCK [15] Default policy (ICMP Packet is not a request packet: ICMPv6 type 143 code 0 fe80:0000:0000:0000:1a62:2cff:fe31:a69d-​>ff02:0000:0000:0000:0000:0000:0000:0016 on ptm0)
01:04:24, 09 Oct. OUT: BLOCK [15] Default policy (ICMP Packet is not a request packet: ICMPv6 type 143 code 0 fe80:0000:0000:0000:1a62:2cff:fe31:a69d-​>ff02:0000:0000:0000:0000:0000:0000:0016 on ptm0.101)
01:03:47, 09 Oct. BLOCKED 1 more packets (because of Default policy)
01:03:45, 09 Oct. OUT: BLOCK [15] Default policy (ICMP Packet is not a request packet: ICMPv6 type 143 code 0 fe80:0000:0000:0000:1a62:2cff:fe31:a69d-​>ff02:0000:0000:0000:0000:0000:0000:0016 on ptm0.101)
01:03:42, 09 Oct. BLOCKED 1 more packets (because of Default policy)
01:03:42, 09 Oct. OUT: BLOCK [15] Default policy (ICMP Packet is not a request packet: ICMPv6 type 143 code 0 fe80:0000:0000:0000:1a62:2cff:fe31:a69d-​>ff02:0000:0000:0000:0000:0000:0000:0016 on ptm0)
01:03:42, 09 Oct. OUT: BLOCK [71] Non-​routable IPv6 address (ICMPv6 type 143 code 0 0000:0000:0000:0000:0000:0000:0000:0000-​>ff02:0000:0000:0000:0000:0000:0000:0016 on ptm0)
01:03:02, 09 Oct. OUT: BLOCK [15] Default policy (ICMP Packet is not a request packet: ICMPv6 type 143 code 0 fe80:0000:0000:0000:1a62:2cff:fe31:a69d-​>ff02:0000:0000:0000:0000:0000:0000:0016 on ptm0)
01:02:59, 09 Oct. BLOCKED 2 more packets (because of Default policy)
01:02:23, 09 Oct. OUT: BLOCK [15] Default policy (ICMP Packet is not a request packet: ICMPv6 type 143 code 0 fe80:0000:0000:0000:1a62:2cff:fe31:a69d-​>ff02:0000:0000:0000:0000:0000:0000:0016 on ptm0.101)
01:02:22, 09 Oct. BLOCKED 1 more packets (because of Default policy)
01:02:22, 09 Oct. OUT: BLOCK [15] Default policy (ICMP Packet is not a request packet: ICMPv6 type 143 code 0 fe80:0000:0000:0000:1a62:2cff:fe31:a69d-​>ff02:0000:0000:0000:0000:0000:0000:0016 on ptm0)
01:02:22, 09 Oct. OUT: BLOCK [15] Default policy (ICMP Packet is not a request packet: ICMPv6 type 143 code 0 fe80:0000:0000:0000:1a62:2cff:fe31:a69d-​>ff02:0000:0000:0000:0000:0000:0000:0016 on ptm0.101)
01:02:22, 09 Oct. OUT: BLOCK [71] Non-​routable IPv6 address (ICMPv6 type 143 code 0 0000:0000:0000:0000:0000:0000:0000:0000-​>ff02:0000:0000:0000:0000:0000:0000:0016 on ptm0.101)
01:01:47, 09 Oct. OUT: BLOCK [15] Default policy (ICMP Packet is not a request packet: ICMPv6 type 143 code 0 fe80:0000:0000:0000:1a62:2cff:fe31:a69d-​>ff02:0000:0000:0000:0000:0000:0000:0016 on ptm0.101)
01:01:42, 09 Oct. BLOCKED 1 more packets (because of Default policy)
01:01:42, 09 Oct. OUT: BLOCK [15] Default policy (ICMP Packet is not a request packet: ICMPv6 type 143 code 0 fe80:0000:0000:0000:1a62:2cff:fe31:a69d-​>ff02:0000:0000:0000:0000:0000:0000:0016 on ptm0)
01:01:42, 09 Oct. OUT: BLOCK [71] Non-​routable IPv6 address (ICMPv6 type 143 code 0 0000:0000:0000:0000:0000:0000:0000:0000-​>ff02:0000:0000:0000:0000:0000:0000:0016 on ptm0)
01:01:09, 09 Oct. BLOCKED 1 more packets (because of Default policy)
01:01:09, 09 Oct. OUT: BLOCK [15] Default policy (ICMP Packet is not a request packet: ICMPv6 type 143 code 0 fe80:0000:0000:0000:1a62:2cff:fe31:a69d-​>ff02:0000:0000:0000:0000:0000:0000:0016 on ptm0)
01:01:02, 09 Oct. OUT: BLOCK [15] Default policy (ICMP Packet is not a request packet: ICMPv6 type 143 code 0 fe80:0000:0000:0000:1a62:2cff:fe31:a69d-​>ff02:0000:0000:0000:0000:0000:0000:0016 on ptm0.101)
18:08:24, 12 Feb. IN: BLOCK [16] Remote administration (TCP [123.133.65.58]:44490-​>[86.173.4.42]:443 on ppp3)
18:08:16, 12 Feb. IN: BLOCK [15] Default policy (TCP [40.101.28.18]:443-​>[86.173.4.42]:48844 on ppp3)
18:08:16, 12 Feb. BLOCKED 8 more packets (because of Default policy)
18:08:15, 12 Feb. IN: BLOCK [15] Default policy (TCP [169.53.71.230]:443-​>[86.173.4.42]:36012 on ppp3)
18:08:15, 12 Feb. IN: BLOCK [15] Default policy (TCP [174.36.210.48]:5222-​>[86.173.4.42]:48715 on ppp3)

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Simon856hg
Aspiring Contributor
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Message 17 of 19

Re: BT HH5 Dropping Conection and Speed all Over

1. Product name:BT Home Hub
2. Serial number:+068343+NQ34231533
3. Firmware version:Software version 4.7.5.1.83.8.222.1.1 (Type A) Last updated 23/02/16
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 00:03:10
6. Data rate:5993 / 33478
7. Maximum data rate:6842 / 40858
8. Noise margin:6.3 / 8.8
9. Line attenuation:37.0 / 23.6
10. Signal attenuation:24.4 / 21.2
11. Data sent/received:1.3 MB / 4.8 MB
12. Broadband username:bthomehub@btbroadband.com
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Simon856hg
Aspiring Contributor
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Message 18 of 19

Re: BT HH5 Dropping Conection and Speed all Over

Noise margin 6.8 / -1.8
Comes back on for 30 seconds
Then off again
Last blue light noise margin 6.4 / 9.3
This is from my mobile as I don't think I'm going to get on tonight.
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Distinguished Sage
141 Views
Message 19 of 19

Re: BT HH5 Dropping Conection and Speed all Over

Have you tried the quiet line test dial 17070 option 2 you should hear no noise if you can hear noise then it needs reporting to BT faults on 151 with no mention of broadband in the call
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