I have had a bt HH5 for almost a year now. At the time of signing to bt they stated a "guaranteed" speed of 20meg.
This is about as good as i can get as i live in the countryside.
Since then my HH continuously reboots itself at random times, sometimes it can do it upto 5 times a day - Very frustrating.
I like to keep a check on things and complete regular speed tests through speedtest.net.
My speed has never been stable and i get a speed anywhere from 2.5meg upto 28meg
If i notice my speed been slow i would try resetting the HH. sometimes doing this improves the speed but most of the time it does not.
I have trawled the Internet for help and tried many different things and none of it makes the slightest bit of difference.
I have split my SSID
Tried a different microfilter
rebooted the HH5
Reset the HH5
Done speed tests over both wireless and LAN connection
tried using a different phone socket
Used different LAN cables
Nothing i try helps.
I have had BT do tests on my line and they say its fine. How can it be when its never stable?
I am not sure if there is a fault on the line or in the exchange. I dont want to get BT out because they will probably say there was no fault and charge me £125 for the privilege!!
Any ideas would be great.
Here is my Help desk info from my HH
|1. Product name:||BT Home Hub|
|2. Serial number:||+068343+NQ52515889|
|3. Firmware version:||Software version 126.96.36.199.188.8.131.52.11 (Type A) Last updated 03/09/15|
|4. Board version:||BT Hub 5A|
|5. DSL uptime:||0 days, 00:34:12|
|6. Data rate:||4505 / 22016|
|7. Maximum data rate:||4490 / 22489|
|8. Noise margin:||6.3 / 6.4|
|9. Line attenuation:||34.4 / 28.4|
|10. Signal attenuation:||34.4 / 23.2|
|11. Data sent/received:||130.4 MB / 5.2 GB|
|12. Broadband username:||firstname.lastname@example.org|
|13. BT Wi-fi:||Yes|
|14. 2.4 GHz Wireless network/SSID:||BT HH 2Ghz|
|15. 2.4 GHz Wireless connections:||Enabled (802.11 b/g/n (up to 144 Mb/s))|
|16. 2.4 GHz Wireless security:||WPA2|
|17. 2.4 GHz Wireless channel:||Automatic (Smart Wireless)|
|18. 5 GHz Wireless network/SSID:||BT HH 5Ghz|
|19. 5 GHz Wireless connections:||Enabled (802.11 a/n/ac (up to 1300 Mb/s))|
|20. 5 GHz Wireless security:||WPA2|
|21. 5 GHz Wireless channel:||Automatic (Smart Wireless)|
|23. MAC Address:||a0:1b:29:53:3a:84|
|24. Modulation:||G.993.2 Annex B|
|25. Software variant:||AA|
|26. Boot loader:||1.0.0|
Solved! Go to Solution.
Here is a few results from Speed test.net all done this month on 3 consecutive days
3/8/2016 7:30 AM GMT184.108.40.2066.22 Mb/s 3.30 msYork< 50 mile
3/7/2016 7:40 AM GMT220.127.116.1114.30 Mb/s 4.82 msYork~ 50 mile
3/6/2016 8:38 AM GMT18.104.22.16816.90 Mb/s 4.71 msKingston Upon Hull~ 50 mile
3/6/2016 8:37 AM GMT22.214.171.12418.00 Mb/s 4.80 msYork~ 50 mile
As you can see its been very bad the last few days
you didn't say if you have used the test socket with a new filter to eliminate your internal wiring and faceplate as possible causes of problem
can you run btspeedtester and when first test completes then run diagnostic test and post results must be done with wired connection btspeedtester
can you enter your phone number and post results remember to delete number wholesale FTTC check
try quiet line test dial 17070 option 2 should be quiet and best with corded phone
Thanks, Yeah i have tried with a new filter and also using a different phone socket, with the same results.
As you can see i am currently getting 18 meg but this morning at 730 i was getting only 5meg. i have not rebooted my HH sincegetting the 5 meg result.
I have also tried the quiet line and can hear a little noise but i only have a cordless phone.
1. Best Effort Test: -provides background information.
|0 Mbps||21.31 Mbps|
Max Achievable Speed
| Download speedachieved during the test was - 18.27 Mbps|
For your connection, the acceptable range of speedsis 14.92 Mbps-21.31 Mbps .
IP Profile for your line is - 21.31 Mbps
2. Upstream Test: -provides background information.
|0 Mbps||10 Mbps|
Max Achievable Speed
|Upload speed achieved during the test was - 3.84Mbps|
Upstream Rate IP profile on your line is - 10 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
|FTTC Range A (Clean)||29.3||22.4||4.5||2.6||--||Available|
|FTTC Range B (Impacted)||22.1||10.2||3.6||1.1||--||Available|
|WBC ADSL 2+||Up to 14||--||8 to 18.5||Available|
|WBC ADSL 2+ Annex M||Up to 14||Up to 1||8 to 18.5||Available|
|ADSL Max||Up to 8||--||7 to 8||Available|
from your stats you are right at bottom of your estimated connection speed so unlikely BT would do anything to help improve conenction speed.
are you using wired or wireless to run btspeedtester?
if you are not using the test socket are you using the master socket? is it an SSFP like this
I have just run another speed test and it has now gone upto 30meg, I do not understand how it can change so dramaticly all the time.
The socket you show is not the same as mine. My socket is very old with just a single slot for one cable.
The speed test is done while connected via a cable.
sorry what has gone to 30mb?
socket like this or even older without the bottom half?
Sorry, my dowload speed has gone from under 5 and shot upto 30mb without me making any changes. It will drop again in a few hours, its always going up and down.
my wall socket is even older than the one you pictured
if now over 30mb can you post router stats
socket like this
if like that and you have extension sockets have you removed the bellwire from terminal 3