cancel
Showing results for 
Search instead for 
Did you mean: 
SoggySwine
Aspiring Contributor
2,541 Views
Message 1 of 17

BT HH5 Unstable/Slow Speeds

Go to solution

Hi,

I have had a bt HH5 for almost a year now. At the time of signing to bt they stated a "guaranteed" speed of 20meg.

This is about as good as i can get as i live in the countryside.

Since then my HH continuously reboots itself at random times, sometimes it can do it upto 5 times a day - Very frustrating.

I like to keep a check on things and complete regular speed tests through speedtest.net.

My speed has never been stable and i get a speed anywhere from 2.5meg upto 28meg

If i notice my speed been slow i would try resetting the HH. sometimes doing this improves the speed but most of the time it does not.

I have trawled the Internet for help and tried many different things and none of it makes the slightest bit of difference.

 

I have split my SSID

Tried a different microfilter

rebooted the HH5

Reset the HH5

Done speed tests over both wireless and LAN connection

tried using a different phone socket

Used different LAN cables

 

Nothing i try helps.

I have had BT do tests on my line and they say its fine. How can it be when its never stable?

I am not sure if there is a fault on the line or in the exchange. I dont want to get BT out because they will probably say there was no fault and charge me £125 for the privilege!!

 

Any ideas would be great.

Here is my Help desk info from my HH

 

1. Product name:BT Home Hub
2. Serial number:+068343+NQ52515889
3. Firmware version:Software version 4.7.5.1.83.8.204.1.11 (Type A) Last updated 03/09/15
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 00:34:12
6. Data rate:4505 / 22016
7. Maximum data rate:4490 / 22489
8. Noise margin:6.3 / 6.4
9. Line attenuation:34.4 / 28.4
10. Signal attenuation:34.4 / 23.2
11. Data sent/received:130.4 MB / 5.2 GB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:Yes
14. 2.4 GHz Wireless network/SSID:BT HH 2Ghz
15. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:WPA2
17. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:BT HH 5Ghz
19. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:WPA2
21. 5 GHz Wireless channel:Automatic (Smart Wireless)
22. Firewall:Default
23. MAC Address:a0:1b:29:53:3a:84
24. Modulation:G.993.2 Annex B
25. Software variant:AA
26. Boot loader:1.0.0

 

 

0 Ratings
Reply
16 REPLIES 16
SoggySwine
Aspiring Contributor
2,538 Views
Message 2 of 17

Re: BT HH5 Unstable/Slow Speeds

Go to solution

Here is a few results from Speed test.net all done this month on 3 consecutive days

 

3/8/2016 7:30 AM GMT5.80.83.1516.22           Mb/s 3.30  msYork< 50 mile

3/7/2016 7:40 AM GMT86.172.192.20114.30    Mb/s 4.82  msYork~ 50 mile

3/6/2016 8:38 AM GMT86.172.192.20116.90    Mb/s 4.71  msKingston Upon Hull~ 50 mile

3/6/2016 8:37 AM GMT86.172.192.20118.00    Mb/s 4.80  msYork~ 50 mile

 

As you can see its been very bad the last few days

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
2,516 Views
Message 3 of 17

Re: BT HH5 Unstable/Slow Speeds

Go to solution

you didn't say if you have used the test socket with a new filter to eliminate your internal wiring and faceplate as possible causes of problem

 

 

 

can you run btspeedtester and when first test completes then run diagnostic test and post results  must be done with wired connection  btspeedtester

 

 

 

can you enter your phone number and post results  remember to delete number wholesale FTTC check

 

 

 

try quiet line test   dial 17070 option 2  should be quiet and best with corded phone



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
SoggySwine
Aspiring Contributor
2,505 Views
Message 4 of 17

Re: BT HH5 Unstable/Slow Speeds

Go to solution

Thanks, Yeah i have tried with a new filter and also using a different phone socket, with the same results.

As you can see i am currently getting 18 meg but this morning at 730 i was getting only 5meg. i have not rebooted my HH sincegetting the 5 meg result.

I have also tried the quiet line and can hear a little noise but i only have a cordless phone.

 



1. Best Effort Test: -provides background information.

 Download Speed
 18.27 Mbps
  
0 Mbps21.31 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 18.27 Mbps
 For your connection, the acceptable range of speedsis 14.92 Mbps-21.31 Mbps .
 Additional Information:
 IP Profile for your line is - 21.31 Mbps


2. Upstream Test: -provides background information.

 Upload Speed
 3.84 Mbps
  
0 Mbps10 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 3.84Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 10 Mbps



We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

 

 

 

0 Ratings
Reply
Highlighted
SoggySwine
Aspiring Contributor
2,503 Views
Message 5 of 17

Re: BT HH5 Unstable/Slow Speeds

Go to solution

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

  HighLowHighLow    

FTTC Range A (Clean)29.322.44.52.6--Available
FTTC Range B (Impacted)22.110.23.61.1--Available
WBC ADSL 2+Up to 14--8 to 18.5Available
WBC ADSL 2+ Annex MUp to 14Up to 18 to 18.5Available
ADSL MaxUp to 8--7 to 8Available
Fixed Rate2----Available
Other Offerings
Fibre Multicast------Available
Copper Multicast------Available
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
2,499 Views
Message 6 of 17

Re: BT HH5 Unstable/Slow Speeds

Go to solution
 
 

from your stats you are right at bottom of your estimated connection speed so unlikely BT would do anything to help improve conenction speed.

 

are you using wired or wireless to run btspeedtester?

 

if you are not using the test socket are you using the master socket?  is it an SSFP like this fibre SSFP.jpg

 


If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
SoggySwine
Aspiring Contributor
2,494 Views
Message 7 of 17

Re: BT HH5 Unstable/Slow Speeds

Go to solution

I have just run another speed test and it has now gone upto 30meg, I do not understand how it can change so dramaticly all the time.

The socket you show is not the same as mine. My socket is very old with just a single slot for one cable.

 

The speed test is done while connected via a cable.

 

Thanks

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
2,487 Views
Message 8 of 17

Re: BT HH5 Unstable/Slow Speeds

Go to solution

sorry what has gone to 30mb?

 

socket like this  or even older without the bottom half?test socket.jpg



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
SoggySwine
Aspiring Contributor
2,473 Views
Message 9 of 17

Re: BT HH5 Unstable/Slow Speeds

Go to solution

Sorry, my dowload speed has gone from under 5 and shot upto 30mb without me making any changes. It will drop again in a few hours, its always going up and down.

my wall socket is even older than the one you pictured

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
2,466 Views
Message 10 of 17

Re: BT HH5 Unstable/Slow Speeds

Go to solution

if now over 30mb can you post router stats

 

socket like this  LJU_front.jpg

 

if like that and you have extension sockets have you removed the bellwire from terminal 3 

bellwire removal



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply