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SoggySwine
Aspiring Contributor
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Message 11 of 17

Re: BT HH5 Unstable/Slow Speeds

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Appologies, i have this socket as the master

 

test socket.jpg

 

And this socket is an extention

 

LJU_front.jpg

 

I have just done another speed test and now have 16mb dowload. Here is my HH details

 

 

1. Product name:BT Home Hub
2. Serial number:+068343+NQ52515889
3. Firmware version:Software version 4.7.5.1.83.8.204.1.11 (Type A) Last updated 03/09/15
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 00:08:14
6. Data rate:5021 / 30996
7. Maximum data rate:5021 / 31315
8. Noise margin:6.2 / 6.3
9. Line attenuation:33.9 / 28.5
10. Signal attenuation:34.1 / 24.6
11. Data sent/received:1.2 GB / 44.0 GB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:Yes
14. 2.4 GHz Wireless network/SSID:BT HH 2Ghz
15. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:WPA2
17. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:BT HH 5Ghz
19. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:WPA2
21. 5 GHz Wireless channel:Automatic (Smart Wireless)
22. Firewall:Default
23. MAC Address:a0:1b:29:53:3a:84
24. Modulation:G.993.2 Annex B
25. Software variant:AA
26. Boot loader:1.0.0

 

 

I have not altered any wires behind my master socket faceplate but i have jst looked and there is a wire going to every terminal. I dont want to cut any wires as i have no idea what im doing and dont want to loose connection altogether.

 

 

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Distinguished Sage
Distinguished Sage
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Message 12 of 17

Re: BT HH5 Unstable/Slow Speeds

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if you have the NTE5 as the master - one where bottom hjave comes off - then you only need wires conencted to terminals 2&5 and the rest are not required especially the wire(s) conencted to terminal 3.  this should be disconencted you don't need to cut it and should be removed form terminal 3 in all sockets - as explained here 

bellwire removal



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SoggySwine
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Message 13 of 17

Re: BT HH5 Unstable/Slow Speeds

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Hi,

 

I have  disconected the bell wire and rebooted my HH. Download speed currently at 16mb.

Here is my hub stats.

 

1. Product name:BT Home Hub
2. Serial number:+068343+NQ52515889
3. Firmware version:Software version 4.7.5.1.83.8.204.1.11 (Type A) Last updated 03/09/15
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 00:02:44
6. Data rate:5090 / 31826
7. Maximum data rate:5090 / 32142
8. Noise margin:6.3 / 6.2
9. Line attenuation:33.9 / 28.5
10. Signal attenuation:34.0 / 24.9
11. Data sent/received:0.5 MB / 1.2 MB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:Yes
14. 2.4 GHz Wireless network/SSID:BT HH 2Ghz
15. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:WPA2
17. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:BT HH 5Ghz
19. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:WPA2
21. 5 GHz Wireless channel:Automatic (Smart Wireless)
22. Firewall:Default
23. MAC Address:a0:1b:29:53:3a:84
24. Modulation:G.993.2 Annex B
25. Software variant:AA
26. Boot loader:1.0.0
 

 

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Distinguished Sage
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Message 14 of 17

Re: BT HH5 Unstable/Slow Speeds

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according to stats you have a 31.8mb connection speed with noise margin about normal at 6.2db.  now see it after your changes thes hub remains stable



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SoggySwine
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Message 15 of 17

Re: BT HH5 Unstable/Slow Speeds

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Many thanks for your help. I willl keep an eye on it over the next few days and update you.  

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SoggySwine
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Message 16 of 17

Re: BT HH5 Unstable/Slow Speeds

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 Hi Imjolly,

 

Just  a quick update. I have been keeping any eye on my connection since removing the bell wire.

My connection seems to be hovering arouund 28 to 30mb Since the removal of the wire i have not seen my download speed drop below 20mb.

The HH5 does not seem to be rebooting its self as much either. Current Uptime 1 day 4 hours

 

I think you have solved my issue - Thank You so much for taking the time to reply to me and for your advice.

I wish you all the best

 

Thank You 🙂 

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Distinguished Sage
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Message 17 of 17

Re: BT HH5 Unstable/Slow Speeds

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thanks for update

 

if it starts dropping conenction again then post back



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