BT HH5 Unstable/Slow Speeds

[SoggySwine]

Appologies, i have this socket as the master

And this socket is an extention

I have just done another speed test and now have 16mb dowload. Here is my HH details

1. Product name:	BT Home Hub
2. Serial number:	+068343+NQ52515889
3. Firmware version:	Software version 4.7.5.1.83.8.204.1.11 (Type A) Last updated 03/09/15
4. Board version:	BT Hub 5A
5. DSL uptime:	0 days, 00:08:14
6. Data rate:	5021 / 30996
7. Maximum data rate:	5021 / 31315
8. Noise margin:	6.2 / 6.3
9. Line attenuation:	33.9 / 28.5
10. Signal attenuation:	34.1 / 24.6
11. Data sent/received:	1.2 GB / 44.0 GB
12. Broadband username:	bthomehub@btbroadband.com
13. BT Wi-fi:	Yes
14. 2.4 GHz Wireless network/SSID:	BT HH 2Ghz
15. 2.4 GHz Wireless connections:	Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:	WPA2
17. 2.4 GHz Wireless channel:	Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:	BT HH 5Ghz
19. 5 GHz Wireless connections:	Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:	WPA2
21. 5 GHz Wireless channel:	Automatic (Smart Wireless)
22. Firewall:	Default
23. MAC Address:	a0:1b:29:53:3a:84
24. Modulation:	G.993.2 Annex B
25. Software variant:	AA
26. Boot loader:	1.0.0

I have not altered any wires behind my master socket faceplate but i have jst looked and there is a wire going to every terminal. I dont want to cut any wires as i have no idea what im doing and dont want to loose connection altogether.

[imjolly]

if you have the NTE5 as the master - one where bottom hjave comes off - then you only need wires conencted to terminals 2&5 and the rest are not required especially the wire(s) conencted to terminal 3.  this should be disconencted you don't need to cut it and should be removed form terminal 3 in all sockets - as explained here 

bellwire removal

[SoggySwine]

Hi,

I have  disconected the bell wire and rebooted my HH. Download speed currently at 16mb.

Here is my hub stats.

1. Product name: BT Home Hub 2. Serial number: +068343+NQ52515889 3. Firmware version: Software version 4.7.5.1.83.8.204.1.11 (Type A) Last updated 03/09/15 4. Board version: BT Hub 5A 5. DSL uptime: 0 days, 00:02:44 6. Data rate: 5090 / 31826 7. Maximum data rate: 5090 / 32142 8. Noise margin: 6.3 / 6.2 9. Line attenuation: 33.9 / 28.5 10. Signal attenuation: 34.0 / 24.9 11. Data sent/received: 0.5 MB / 1.2 MB 12. Broadband username: bthomehub@btbroadband.com 13. BT Wi-fi: Yes 14. 2.4 GHz Wireless network/SSID: BT HH 2Ghz 15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s)) 16. 2.4 GHz Wireless security: WPA2 17. 2.4 GHz Wireless channel: Automatic (Smart Wireless) 18. 5 GHz Wireless network/SSID: BT HH 5Ghz 19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 20. 5 GHz Wireless security: WPA2 21. 5 GHz Wireless channel: Automatic (Smart Wireless) 22. Firewall: Default 23. MAC Address: a0:1b:29:53:3a:84 24. Modulation: G.993.2 Annex B 25. Software variant: AA 26. Boot loader: 1.0.0

[imjolly]

according to stats you have a 31.8mb connection speed with noise margin about normal at 6.2db.  now see it after your changes thes hub remains stable

[SoggySwine]

Many thanks for your help. I willl keep an eye on it over the next few days and update you.  

[SoggySwine · Accepted solution]

 Hi Imjolly,

Just  a quick update. I have been keeping any eye on my connection since removing the bell wire.

My connection seems to be hovering arouund 28 to 30mb Since the removal of the wire i have not seen my download speed drop below 20mb.

The HH5 does not seem to be rebooting its self as much either. Current Uptime 1 day 4 hours

I think you have solved my issue - Thank You so much for taking the time to reply to me and for your advice.

I wish you all the best

Thank You 🙂 

[imjolly]

thanks for update

if it starts dropping conenction again then post back