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Will_Union
Beginner
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Message 1 of 8

BT HUB NOT CONNECTING TO WIFI

My BT hub has not been able to connect to WiFi since last night. Every time I reset it the same issue happens. It has a SOLID ORANGE LIGHT on it where the blue light to indicate WiFi connection usually is and a FLASHING RED B underneath the orange light. Please can anyone help me fix this? I have tried everything...resetting the device, swapping the cables, checking our area network status etc and nothing works. I am hoping someone can help with this issue. Many thanks.

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licquorice
Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: BT HUB NOT CONNECTING TO WIFI

I think you mean not connecting to Broadband rather than wifi.

You would appear to have a line fault, have you checked for dial tone on the line, have you reported the fault.

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Will_Union
Beginner
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Message 3 of 8

Re: BT HUB NOT CONNECTING TO WIFI

Sorry yes I mean connecting to broadband. The line seems to be working fine, if it was a line fault what would the solution be? Thanks

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imjolly
Distinguished Sage
Distinguished Sage
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Message 4 of 8

Re: BT HUB NOT CONNECTING TO WIFI

if you have a dial tone on landline then dial 17070 option 2  make sure there is no line noise.  if you have checked for outages in your area then you need to phone 150 and report fault



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licquorice
Distinguished Sage
Distinguished Sage
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Message 5 of 8

Re: BT HUB NOT CONNECTING TO WIFI

The solution to a line fault would be an engineer to fix it having reported the fault.

Try connecting the hub in the test socket behind the removable faceplate of the master socket with a filter. If you still have the problem you will need to report it to CS on 0800 800151

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Keith_Beddoe
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Message 6 of 8

Re: BT HUB NOT CONNECTING TO WIFI

Also check that the phone number that is read out, when you dial 17070, matches your phone number, just in case you have a crossed line.

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Will_Union
Beginner
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Message 7 of 8

Re: BT HUB NOT CONNECTING TO WIFI

I have tried the test socket and the outcome was the same, still a solid orange light with a flashing B on the hub. Does this mean it is definitely a line fault? Thanks

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pippincp
Sage
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Message 8 of 8

Re: BT HUB NOT CONNECTING TO WIFI

Which exchange are you on?

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