cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
mikesere2523
Beginner
11,129 Views
Message 1 of 14

BT HUB keeps disconnecting

Hi,

My BT hub keeps disconnecting and flashing orange. it then resets itself back to blue after a few minutes. this has got progressively worse over the last few months and now happens a few times a day. i have had a new hub sent me in the last 12 months as BT advised it was the hub that was the issue. I have done a line test and all appeared ok. i have also tried resetting the hub once a week to see if that helps. It is annoying as i am paying a lot of money for a service that i cannot guarantee works when needed and is affecting my ability to work from home.

Please can anyone help and provide hints/tips to help resolve the issue? or advise if they have also experienced this issue themselves?

Thanks in advance

Mike

0 Ratings
Reply
13 REPLIES 13
Keith_Beddoe
Distinguished Sage
Distinguished Sage
11,127 Views
Message 2 of 14

Re: BT HUB keeps disconnecting

@mikesere2523 

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

A BT line test cannot detect a noisy line.

0 Ratings
Reply
mikesere2523
Beginner
11,122 Views
Message 3 of 14

Re: BT HUB keeps disconnecting

Hi,

Thanks for the quick reply,

There is a bit of crackling but nothing that i would say was overly bad?

Thanks

Mike

0 Ratings
Reply
mikesere2523
Beginner
11,121 Views
Message 4 of 14

Re: BT HUB keeps disconnecting

@Keith_Beddoe 

Hi,

Thanks for the quick reply,

There is a bit of crackling but nothing that i would say was overly bad?

Thanks

Mike

0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
11,098 Views
Message 5 of 14

Re: BT HUB keeps disconnecting


@mikesere2523 wrote:

@Keith_Beddoe 

Hi,

Thanks for the quick reply,

There is a bit of crackling but nothing that i would say was overly bad?

Thanks

Mike


It should be totally silent, as its the crackling noise which is causing the home hub to disconnect.

Its most likely an external line fault, but its best to eliminate any issues with your internal wiring first.

What does your master phone socket look like?

Keith_Beddoe_0-1577035081757.jpeg

 

Keith_Beddoe_1-1577035100602.jpeg

0 Ratings
Reply
ewan32
Aspiring Contributor
9,710 Views
Message 6 of 14

Re: BT HUB keeps disconnecting

I have a similar problem with my Fibre 100 with BT Halo 2 (unlimited) - colours go to orange and then after about 2 mins go back to blue.

It was perfectly fine before I upgraded last January from Superfast Fibre Plus

I tried the quiet line test and can hear no noise.

My box appears to be similar to number 6.

Any suggestions please ?

 

 

0 Ratings
Reply
DiscoDave1
Aspiring Contributor
9,670 Views
Message 7 of 14

Re: BT HUB keeps disconnecting

If possible, test with a different router than a Homehub.

 

I have a graveyard of bricked home hubs as they seem to fail after a few months. Switched to something different and stability was significantly improved.

0 Ratings
Reply
DavidM
Moderator
Moderator
9,606 Views
Message 8 of 14

Re: BT HUB keeps disconnecting

Hi @ewan32 and thanks for posting.

I'm sorry you're seeing drops in the connection. Have you been able to try a different router as per @DiscoDave1 advice? Can you give us more details on the issue? How many drops are you seeing? How often do you see them?

Cheers

David

0 Ratings
Reply
ewan32
Aspiring Contributor
9,594 Views
Message 9 of 14

Re: BT HUB keeps disconnecting

Sorry, not yet and I have started keeping a diary of when it happens.

 

I will post an update when I have more information

0 Ratings
Reply
mjglory
Contributor
9,461 Views
Message 10 of 14

Re: BT HUB keeps disconnecting

I SEEM to have sorted it by replacing my socket plate with newer one where the phone and adsl lines are separate so don't need a filter.

 

So far there doesn't seem to be any dropouts. Been a couple of months so far. 

0 Ratings
Reply