cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Gazza02
Aspiring Contributor
408 Views
Message 1 of 10

BT Home Hub Disconnecting

Since last night the Home Hub 5 has started dropping connection the first time the hub started flashing green and then was followed by a orange light, once the blue light came back on I checked the hub stats and it still showed 13 days connection time. Then this morning it dropped again with the open RG event, right now it doesnt seem to have effected the speed but I will update this thread if it keeps dropping.

 

 

00:44:50, 01 Oct. (1202898.740000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
00:44:48, 01 Oct. (1202896.520000) WAN operating mode is VDSL
00:44:48, 01 Oct. (1202896.520000) Last WAN operating mode was VDSL
00:44:46, 01 Oct. (1202894.930000) PPP IPCP Receive Configuration ACK
00:44:46, 01 Oct. (1202894.810000) PPP IPCP Send Configuration Request
00:44:46, 01 Oct. (1202894.810000) PPP IPCP Receive Configuration NAK
00:44:46, 01 Oct. (1202894.690000) PPP IPCP Send Configuration ACK
00:44:46, 01 Oct. (1202894.690000) PPP IPCP Receive Configuration Request
00:44:46, 01 Oct. (1202894.590000) PPP IPCP Send Configuration Request
00:44:45, 01 Oct. (1202893.190000) PPPoE is up -​ Down Rate=79906000Kbps, Up Rate=19999000Kbps; SNR Margin Down=9.2dB, Up=15.3dB
00:44:45, 01 Oct. (1202893.180000) CHAP authentication successful
00:44:44, 01 Oct. (1202892.970000) CHAP Receive Challenge
00:44:44, 01 Oct. (1202892.970000) Starting CHAP authentication with peer
00:44:44, 01 Oct. (1202892.970000) PPP LCP Receive Configuration ACK
00:44:44, 01 Oct. (1202892.960000) PPP LCP Send Configuration Request
00:44:44, 01 Oct. (1202892.960000) PPP LCP Receive Configuration Reject
00:44:44, 01 Oct. (1202892.960000) PPP LCP Send Configuration ACK
00:44:44, 01 Oct. (1202892.960000) PPP LCP Receive Configuration Request
00:44:44, 01 Oct. (1202892.960000) PPP LCP Send Configuration Request
00:44:42, 01 Oct. (1202890.350000) CWMP: session closed due to error: No response
00:44:42, 01 Oct. (1202890.330000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
00:44:42, 01 Oct. (1202890.330000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
00:44:11, 01 Oct. (1202859.880000) CWMP: session closed due to error: No response
00:44:11, 01 Oct. (1202859.860000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
00:44:11, 01 Oct. (1202859.850000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
00:44:11, 01 Oct. (1202859.410000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
00:44:10, 01 Oct. (1202858.690000) PPPoE is down after 20045 minutes uptime [Disconnected]
00:44:08, 01 Oct. (1202856.320000) PPP LCP Send Termination Request [Peer not responding]

 

02:37:06, 01 Oct. (1209634.520000) CWMP: Session start now. Event code(s): '2 PERIODIC,4 VALUE CHANGE'
02:37:05, 01 Oct. (1209634.090000) CWMP: Initializing transaction for event code 2 PERIODIC
02:12:13, 01 Oct. (1208141.220000) CWMP: session completed successfully
02:12:12, 01 Oct. (1208140.900000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
02:12:05, 01 Oct. (1208133.820000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
02:12:05, 01 Oct. (1208133.810000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
02:12:03, 01 Oct. (1208131.610000) WAN operating mode is VDSL
02:12:03, 01 Oct. (1208131.610000) Last WAN operating mode was VDSL
02:12:01, 01 Oct. (1208130.040000) PPP IPCP Receive Configuration ACK
02:12:01, 01 Oct. (1208130.030000) PPP IPCP Send Configuration Request
02:12:01, 01 Oct. (1208130.030000) PPP IPCP Receive Configuration NAK
02:12:01, 01 Oct. (1208130.020000) PPP IPCP Send Configuration ACK
02:12:01, 01 Oct. (1208130.020000) PPP IPCP Receive Configuration Request
02:12:01, 01 Oct. (1208130.020000) PPP IPCP Send Configuration Request
02:12:00, 01 Oct. (1208128.670000) PPPoE is up -​ Down Rate=79906000Kbps, Up Rate=19999000Kbps; SNR Margin Down=9.2dB, Up=15.3dB
02:12:00, 01 Oct. (1208128.660000) CHAP authentication successful
02:11:59, 01 Oct. (1208128.000000) CHAP Receive Challenge
02:11:59, 01 Oct. (1208128.000000) Starting CHAP authentication with peer
02:11:59, 01 Oct. (1208127.990000) PPP LCP Receive Configuration ACK
02:11:59, 01 Oct. (1208127.980000) PPP LCP Send Configuration Request
02:11:59, 01 Oct. (1208127.980000) PPP LCP Receive Configuration Reject
02:11:59, 01 Oct. (1208127.900000) PPP LCP Send Configuration ACK
02:11:59, 01 Oct. (1208127.900000) PPP LCP Receive Configuration Request
02:11:59, 01 Oct. (1208127.900000) PPP LCP Send Configuration Request
02:11:09, 01 Oct. (1208077.780000) CWMP: session closed due to error: No response
02:11:09, 01 Oct. (1208077.750000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
02:11:09, 01 Oct. (1208077.750000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
02:10:39, 01 Oct. (1208047.310000) CWMP: session closed due to error: No response
02:10:39, 01 Oct. (1208047.290000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
02:10:39, 01 Oct. (1208047.290000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
02:10:38, 01 Oct. (1208046.850000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
02:10:38, 01 Oct. (1208046.130000) PPPoE is down after 85 minutes uptime [Disconnected]
02:10:35, 01 Oct. (1208043.780000) PPP LCP Send Termination Request [Peer not responding]

 

10:31:54, 01 Oct. ( 44.290000) 2.4 GHz Wireless: Rescan, Reason: 'Power-​up'
10:31:54, 01 Oct. ( 44.290000) Wire Lan Port 4 up
10:31:54, 01 Oct. ( 44.290000) Wire Lan Port 2 up
10:31:53, 01 Oct. ( 43.360000) WAN Auto-​sensing running.
10:31:48, 01 Oct. ( 37.880000) System up, firmware version: 4.7.5.1.83.8.204.1.11 (Type A)
10:31:39, 01 Oct. ( 29.030000) WPA2 mode selected
10:31:39, 01 Oct. ( 29.030000) WPS enabled
10:31:36, 01 Oct. ( 25.990000) WPA2 mode selected
10:31:36, 01 Oct. ( 25.990000) WPS enabled
10:31:26, 01 Oct. ( 15.870000) System start
10:30:55, 01 Oct. (1238063.940000) PPP LCP Send Termination Request [User request]
10:30:53, 01 Oct. (1238061.980000) The system is going DOWN for reboot.
10:30:53, 01 Oct. (1238061.980000) OpenRG is going for reboot by IPC command
10:30:48, 01 Oct. (1238056.980000) OpenRG will go down for reboot in 5 seconds

0 Ratings
9 REPLIES 9
Gazza02
Aspiring Contributor
406 Views
Message 2 of 10

Re: BT Home Hub Disconnecting

Stat Page:    

 

1. Product name:BT Home Hub
2. Serial number:+076272+NQ33595271
3. Firmware version:Software version 4.7.5.1.83.8.204.1.11 (Type A) Last updated 23/06/15
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 01:07:37
6. Data rate:19999 / 79906
7. Maximum data rate:28299 / 94257
8. Noise margin:14.9 / 9.6
9. Line attenuation:16.7 / 14.8
10. Signal attenuation:16.7 / 14.8
11. Data sent/received:13.2 MB / 180.0 MB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:No
14. 2.4 GHz Wireless network/SSID:BTHub5-3XCF
15. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:WPA2
17. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:BTHub5-3XCF5G
19. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:WPA2
21. 5 GHz Wireless channel:Automatic (Smart Wireless)
22. Firewall:Default
23. MAC Address: 
24. Modulation:G.993.2 Annex B
25. Software variant:AA
26. Boot loader:1.0.0
0 Ratings
Distinguished Sage
Distinguished Sage
393 Views
Message 3 of 10

Re: BT Home Hub Disconnecting

I would monitor and as you say post back if it continues.  My hh5a resets like clockwork every 14 days but as long as speed and noise margin come back the same it is more annoying than a problem

 

have you check quiet line test  dial 17070 option 2  should be quiet and best with corded phone



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Gazza02
Aspiring Contributor
389 Views
Message 4 of 10

Re: BT Home Hub Disconnecting

Just did a quiet line test and it seemed fine (havent got a corded phone though so was using a wireless handset)    

 

Will keep you all updated with how it performs throughout the day 🙂

0 Ratings
Distinguished Guru
Distinguished Guru
386 Views
Message 5 of 10

Re: BT Home Hub Disconnecting

Don't expect any ISP supplied equipment to be anything other than the ISP has requested from the manufacturer. They will then install their own firmware on it locking it down to thier requirements

 

If BT require that it updates every 14 days then that is what BT's firmware will tell it to do

0 Ratings
Distinguished Sage
Distinguished Sage
383 Views
Message 6 of 10

Re: BT Home Hub Disconnecting


@pippincp wrote:

Don't expect any ISP supplied equipment to be anything other than the ISP has requested from the manufacturer. They will then install their own firmware on it locking it down to thier requirements

 

If BT require that it updates every 14 days then that is what BT's firmware will tell it to do


Having had it checked by mods it is not the hub firmware but the DLM which is resetting my hub every 14 days - still unable to find why but as just annoying and not a pronlem I have not pusued the matter



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Distinguished Guru
Distinguished Guru
378 Views
Message 7 of 10

Re: BT Home Hub Disconnecting


@imjolly wrote:

@pippincp wrote:

Don't expect any ISP supplied equipment to be anything other than the ISP has requested from the manufacturer. They will then install their own firmware on it locking it down to thier requirements

 

If BT require that it updates every 14 days then that is what BT's firmware will tell it to do


Having had it checked by mods it is not the hub firmware but the DLM which is resetting my hub every 14 days - still unable to find why but as just annoying and not a pronlem I have not pusued the matter


That said have you tried a 3rd party router/combo. Is it the hub firmware that requests the reset or DLM? I know the mods have told you it is DLM but it's funny no-one using 3rd party equipment have reported this?

0 Ratings
Distinguished Sage
Distinguished Sage
363 Views
Message 8 of 10

Re: BT Home Hub Disconnecting

as someone has already posted why should I if at present my HH5a is working just fine with a slight annoyance that it resets every 14 days  the DLM will not have the same control over a 3rd party router as it does to a home grown HH5A

 

@pippincp  are you suggesting the mods are just telling me a story which is not correct?



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Distinguished Guru
Distinguished Guru
350 Views
Message 9 of 10

Re: BT Home Hub Disconnecting


@imjolly wrote:

as someone has already posted why should I if at present my HH5a is working just fine with a slight annoyance that it resets every 14 days  the DLM will not have the same control over a 3rd party router as it does to a home grown HH5A

 

@pippincp  are you suggesting the mods are just telling me a story which is not correct?


No, what I am saying is that it could be a firmware glitch that no-one is aware of and expect it to be normal behaviour.

0 Ratings
Distinguished Sage
Distinguished Sage
343 Views
Message 10 of 10

Re: BT Home Hub Disconnecting

but what I said was mod had it investigated including by Network Team.  If it was a firmware problem then there would be far more posts than just the 2 I remember bearing in mind the number of customers whoi have and use a HH5a



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings