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iarniee1
Beginner
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Message 1 of 2

BT Home Hub not working after hit by lightning.

Our house was hit by lightning last night and the whole village I live in was very badly hit by lightning. Our home hub is now fried from the plug. Everything else electricity wise works fine. 

a lot of people in the village commenting on how their BT WiFi isn’t working since the storm. I’m assuming maybe a cable was hit. 

What can we do with this? Is it covered by BT? Do we need a new router?

thanks 

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licquorice
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: BT Home Hub not working after hit by lightning.

If you are still in contract, report the fault to customer services and get a replacement hub

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