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JackGJones
Contributor
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Message 1 of 4

BT Home hub issues might need a engineer?

Hi there, My hub has been working fine but for some reason tonight it suddenly stopped an is now in a cycle of Booting Green light to flashing purple to orange flashing till it ends on solid orange then repeats. I have tried to factory reset no avail i have checked the landline on 17070 everything seems fine. Nothing i have done seems to change this issue. Its difficult for me as a i work from home so this is a very important situation. Had issues in the past with our fibre optic an had engineers out to which he explained that our box outside was a mess an that it was not looked after by the looks of things that well. Ive called BT an gone through all the regular things that they ask i was just hoping a mod couple help me out like last time so i can get this problem solved.  Thank you 

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Distinguished Guru
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Message 2 of 4

Re: BT Home hub issues might need a engineer?

Have you tried the hub direct into the test point of your main socket

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Distinguished Sage
Distinguished Sage
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Message 3 of 4

Re: BT Home hub issues might need a engineer?

Sounds like a faulty hub, ring customer services and get a replacement if you are still in contract.

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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: BT Home hub issues might need a engineer?

if factory reset did not help then as @licquorice says I would phone customer services and ask for hub replacement and see if that solves the problem



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