BT Homehub 5 resetting daily (PPP LCP Send Termination Request [User request])

[dazed007]

Hi,

I'm coming here as I've raised 3 faults with BT so far but the issue hasn't been resolved.  For some reason the faults keep getting closed without without any communication with myself to check if it's fixed.

For as long as I remember the router occassionally resets by itself, it feels like this is happening more frequently and the logs show it's happening once or twice a day.  I'm not sure if it's an issue with the line or the router.

Below is an extract from the WAN log, this cycle repeats itself:

21:31:47, 14 Feb.	(512319.620000) PPPoE is down after 1226 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -? Down)]
21:31:43, 14 Feb.	(512315.370000) PPP LCP Send Termination Request [User request]
01:05:21, 14 Feb.	(438735.910000) WAN operating mode is VDSL
01:05:21, 14 Feb.	(438735.910000) Last WAN operating mode was VDSL
01:05:20, 14 Feb.	(438734.710000) PPP IPCP Receive Configuration ACK
01:05:20, 14 Feb.	(438734.710000) PPP IPCP Send Configuration Request
01:05:20, 14 Feb.	(438734.700000) PPP IPCP Receive Configuration NAK
01:05:20, 14 Feb.	(438734.700000) PPP IPCP Send Configuration ACK
01:05:20, 14 Feb.	(438734.690000) PPP IPCP Receive Configuration Request
01:05:20, 14 Feb.	(438734.690000) PPP IPCP Send Configuration Request
01:05:19, 14 Feb.	(438733.660000) PPPoE is up -? Down Rate=69511Kbps, Up Rate=16272Kbps; SNR Margin Down=3.1dB, Up=6.0dB
01:05:19, 14 Feb.	(438733.640000) CHAP authentication successful
01:05:18, 14 Feb.	(438733.500000) CHAP Receive Challenge
01:05:18, 14 Feb.	(438733.500000) Starting CHAP authentication with peer
01:05:18, 14 Feb.	(438733.490000) PPP LCP Receive Configuration ACK
01:05:18, 14 Feb.	(438733.490000) PPP LCP Send Configuration Request
01:05:18, 14 Feb.	(438733.480000) PPP LCP Receive Configuration Reject
01:05:18, 14 Feb.	(438733.480000) PPP LCP Send Configuration ACK
01:05:18, 14 Feb.	(438733.480000) PPP LCP Receive Configuration Request
01:05:18, 14 Feb.	(438733.480000) PPP LCP Send Configuration Request
01:04:28, 14 Feb.	(438682.950000) PTM over DSL is up
01:03:53, 14 Feb.	(438647.700000) PTM over DSL is down after 958 minutes uptime
01:03:53, 14 Feb.	(438647.700000) PPPoE is down after 957 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -? Down)]

[Keith_Beddoe]

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

[imjolly]

are you using the test socket to see if that stabilises your conenction by eliminating your internal wiring and faceplate

[dazed007]

Thanks for the replies.

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@Keith_Beddoe wrote:
Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

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I don't have a landline phone, I will see if I can get hold of one to test.

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@imjolly wrote:
are you using the test socket to see if that stabilises your conenction by eliminating your internal wiring and faceplate

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I wasn't aware of a test socket but have just googled to see what it is, I should be able to test this easily enough

I will report back when I've had a chance to action these suggestions.

[imjolly]

you will need to use a filter and leave it conencted for a few days if possible

[Keith_Beddoe]

Please read Why do I need a landline phone?

You will need to connected to BT Broadband to access this link, and any other links I post.