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patalex2010
Beginner
2,101 Views
Message 1 of 4

BT Hub 6 constant green light

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I've just subscribed to BT infinity after many trouble-free years with another ISP and was so looking forward to a new package arriving and faster speeds. I installed my.new equipment last night and all working fine only to find this morning that my Hub 6 has a constant green light and "is starting in a few minutes". Only it doesn't ever start and I've tried the 'reset' modes as described and unplugging from the mains but the green light is continually on. I've checked the forums for help and it seems I'm another victim of the green light of death on the Hub. Three hours i had my new internet working and already it's faulty. Three hours!! I'm SO disappointed.
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patalex2010
Beginner
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Message 2 of 4

Re: BT Hub 6 constant green light

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Managed to get use of a BTHub 5 and working fine so far. Seems the Hub6 is super sensitive. I'm vary of using the Hub6 again if it's so unreliable.
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Distinguished Sage
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Message 3 of 4

Re: BT Hub 6 constant green light

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contact the help line on 08001114567 and get them to send you a replacement hub 6
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patalex2010
Beginner
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Message 4 of 4

Re: BT Hub 6 constant green light

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Thanks John, they're sending a replacement
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