I am having trouble with the BT Hub 6.
The broadband is testing fine to the hub but I am finding the 5Ghz signal from the hub is fine but from the hub only?
there is no signal on it - yet the 2.4 Ghz is working fine.
so the ipad and iphone log onto the hub and then have no signal at all, but an older imac and a sony mobile test and work perfect and run a speed check.
I can change back to my old Hub 5 and prove this.
Can i do a reset to the hub 6 that may solve this issue but not wanting me to log every device back ointo the hub 6.
which is getting a huge task with lots wifi devices these days and hubs (sonos and Hue) plus nest devices.
Help would be appreciated.
I have not split the 5 and 2.4 for information.
Solved! Go to Solution.
I would just wait for new hub if you have a lot of wifi devices in use then when new hub arrives
turn off smart setup
split the 2.4/5 ghz networks and select channel manually
change SSID for 2.4 and 5ghz to the same as previous hub and use same password then all wifi devices should connect without any changes - save lot of effort
once you have split the networks by toggling the switch then go to 2.4 channel and select one of channels and take of auto then repeat for 5ghz channel