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Message 21 of 38

Re: BT INFINITY - Unacceptable Cabinet Enabling Delays - 2 years+

This is strange, I can't remember seeing an activation date on my cabinet.

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Bob36
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Message 22 of 38

Re: BT INFINITY - Unacceptable Cabinet Enabling Delays - 2 years+

I'm going to have to I think, this is getting silly now. One of the main reasons I accepted moving to this area is fibre was scheduled.

 

This is the form to contact them ya? https://www.formwize.com/run/survey3.cfm?id=7214&embed

 

Also according to this site (I saw someone post it on here): https://www.telecom-tariffs.co.uk/codelook.htm?xid=705473&postcodeloc=13427&cabinet=P1

 

It should have been ready as part of Phase10a, 2013... ? (I may be misunderstanding that bit). Not sure what the % by the cabinet number means, but it's 100% for my road.

 

And the last update on there says May 2016 lol, (despite the ADSL checker having it as June 30th, up to now).

 

I understand there may be issues, but it has been YEARS now, and advertising it on billboards on my street is a further slap in the face.

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Distinguished Sage
Distinguished Sage
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Message 23 of 38

Re: BT INFINITY - Unacceptable Cabinet Enabling Delays - 2 years+

apart from use the form to contact openreach there is nothing you can do to speed up the process.  there is obviously a problem with the cabinet as openreach would not delay activation unless there is a problem - they are unable to recoup their expenditure on the cabinet the longer it take to activate

 

I have one in my area in similar circumstances and it is coming up 3yrs since cabinet installed



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louisoft01
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Message 24 of 38

Re: BT INFINITY - Unacceptable Cabinet Enabling Delays - 2 years+

I had issues like this when I was waiting for FTTC. I'm afraid you will just have to wait. Smiley Sad 

Looks like you will just have to wait and check back every few weeks to see if it is avalable yet.

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Bob36
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Message 25 of 38

Re: BT INFINITY - Unacceptable Cabinet Enabling Delays - 2 years+

Yeah I've filled out that form I linked, will see what they say.

It's just getting a bit ridiculous now. Pointless putting a **bleep** date if they've no intention of meeting it.

I understand dates can be missed, but for YEARS?
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Distinguished Sage
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Message 26 of 38

Re: BT INFINITY - Unacceptable Cabinet Enabling Delays - 2 years+

As I said before it's a placeholder date. It will automatically shift every 3 months until work is started and they have a better idea of when it'll actually be live, then you'll see it'll change to an odd date like 23/08 for example.

What usully happens is that "squads" are sent to areas each sqaud being responsbile for for the various phases of cabinet activation. Once the dig team have done all the digging in the area, they move onto the next. Same goes for the fibre guys, the connecting of the tie pairs guys, the overseeing the power team, testing team etc.

If your cabinet can't be connected to the fibre because of a blocked duct, it usually gets taken out of the work stack and the squad will move onto the next area rather than slowing the whole rollout down. You're then left waiting for a spare slot for them to come back and visit your one cabinet.

Imagine there's 3 weeks worth of work to get your cabinet up and running, during that time they could be working on another 30 cabinets (the squads get allocated batches of cabients close together to improve efficiency). They'll not wait around in one area for weeks waiting for a blockage to be cleared.

Now imagine they eventually unblock a duct to find out 200m closer to the cabinet there's another blocked duct, the whole process begins again. This is why cabinets can sometimes appear to be left behind for years I'm afraid.

As the roll out slows down, which it will do soon, Openreach will have more time to go back and visit cabinets that wrere unfinished for whatever reason, but for now, it makes way more commercial sense to spend that time working on a large batch of cabinets than it does spending 2 or 3 weeks activating one problematic one.

People forget that Openreach are a commercial business with the intent of making money.

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Message 27 of 38

Re: BT INFINITY - Unacceptable Cabinet Enabling Delays - 2 years+

@Webby, amazing post. Brilliant explanation of why these problems arise.

Bob36
Contributor
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Message 28 of 38

Re: BT INFINITY - Unacceptable Cabinet Enabling Delays - 2 years+

Knocked back to December now, /sigh.

 

So much for the obvious fob off from the Indian bloke saying there'd be an "update" mid-august lol..

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Distinguished Sage
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Message 29 of 38

Re: BT INFINITY - Unacceptable Cabinet Enabling Delays - 2 years+

As above, the end of quarter dates are simply placeholders.
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Bob36
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Message 30 of 38

Re: BT INFINITY - Unacceptable Cabinet Enabling Delays - 2 years+

Yeah I get ya. Still irritating though.

 

Interesting it's now moved to "Activation" stage, which says typically available within a month, yet the ADSL checker still shows December 31st lol.

 

Hope it comes soon. I presume all the big issues should be out of the way now?

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