Welcome to this user forum.
In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker
Please remember to edit out your phone number before you post the results.
Could you also post the information from the smart hub, using this link.
Is your phone line working, can you get dial tone?
Thank you for such a quick response. Here's the info from the link.
Phone line works and has a dialing tone. I'm out at the moment, but will post hub info in a few hours time.
Thanks for that.
The connection speed on the home hub should be between 39 and 53Mbs.
If you can post the hub info later, it will give a better indication of your service. There is no settling in period, you should get full speed right away, unless there is an issue with your own internal wiring, or the way you have things connected up.
Which one of these matches your master phone socket?
or or or
Do you have any extension wiring to other sockets, as they will affect speed unless they are filtered?
This is usually the cause of slow speed.
Thanks for the reply. Here's the info from the Smart Hub.
BT Hub 6A
0 Days, 0 Hours 9 Minutes 44 Seconds
3.62 kbps / 16.79 kbps
3618 / 16788
5.8 / 6.4
0 / 334
5 MB Uploaded / 63 MB Downloaded
Smart (Channel 1)
Smart (Channel 36)
Here's a photo of the socket:
This is the wiring where the BT cable comes into the house (link to photo as it is too large to post). There is another upstairs socket from the green and black cables. I've just moved in, but suspect the old owners had two lines. The other socket looks like the first photo.
That speed is much to low. I assume that you get dial tone when the phone is plugged into that microfilter?
The wiring looks a total mess, so its almost certain you are going to need Openreach to visit, and rewire the external wiring before the master socket, and remove those extra wires going to the extension. As it is, its going to affect the speed.
Before you do that
Please connect things up as shown below, and see if the connection speed on the home hub increases.
Sounds as though one wire of your line is disconnected. NTE is the telephone socket and SSFP is a faceplate with a built in filter.