Can anyone or any mods explain why my rate has dramatically drooped on an "upgrade. My rates were pretty stable on my old Infinity 1 at 48D/10Up
I'll be phoning BT on Monday to cancel this "upgrade"
Did you read my message No. 14?
They gave it the 10 day settling in period. With the software cap removed I should have seen an instant jump, I had a good stable connection on my by infinity 1 package with 48 download 10 upload, so with my "upgrade" to infinity my connection has deteriorated to 34 download 8.5 meg upload, not impressed
Thank you for the information , I will contact BT and ask for an engineer visit, to try and get me back to what I had with my infinity 1.
I'll do a speed test from the master socket as you suggested.
thank you again
On the 1st May 2017 I upgraded from Infinity 1 to Infinity 2, I posted on the forums asking for advice as with Infinity 1 had average speeds of 48/15 yet after the "upgrade speeds dropped over a 4 day spell to 44 then to 30.
Following several calls to BT, a engineer call was offered and the engineer visited today.
He changed my face plate, and had my profile reset. My line profile is now at 53, andd am getting speeds around 49.5 so a 5 meg increase.
Do you think this will be the maximum speed attainable or is there a chance over the next 10 days that it might increase.
There is no point paying for Infinity 2 if this is the maximim possible,
Any advice appreciated
I have merged you post with your original thread so that any body wanting to help can see the history of your posts.
If your line was reset it is unlikely to get any better over the next 10 days.