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Distinguished Guru
Distinguished Guru
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Message 11 of 18

Re: BT Infinity 1 very slow

11.5Mbps
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Distinguished Sage
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Message 12 of 18

Re: BT Infinity 1 very slow

But that's dependant on a working phone line.
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Distinguished Guru
Distinguished Guru
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Message 13 of 18

Re: BT Infinity 1 very slow

Of course.
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brigida21
Aspiring Contributor
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Message 14 of 18

Re: BT Infinity 1 very slow

11.5Mbs, no wonder it is so hard to find this information out. So they increase the maximum to 52Mb but leave the minimum. So much false advertising, the words "Up to" are not enough, it should be crearly written on any advert the minimum speeds.

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Distinguished Sage
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Message 15 of 18

Re: BT Infinity 1 very slow

The speed you can achieve is specific to your line. You would have been provided this at the point of sale.
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Distinguished Sage
Distinguished Sage
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Message 16 of 18

Re: BT Infinity 1 very slow


@brigida21 wrote:

11.5Mbs, no wonder it is so hard to find this information out. So they increase the maximum to 52Mb but leave the minimum. So much false advertising, the words "Up to" are not enough, it should be crearly written on any advert the minimum speeds.


Its not hard at all. It is the figure quoted on the checker result you posted.

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brigida21
Aspiring Contributor
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Message 17 of 18

Re: BT Infinity 1 very slow

The whole pricing system is completely wrong. According to the DSL Checker the maximum my line can provide is 17.6Mbs correct?

 

https://www.productsandservices.bt.com/products/broadband-packages

 

I am only getting a speed within the bracket of the "Unlimited Broadband" package which is half the price. I am not getting anything "Infinity" with the package I am currently on. Don't you agree?

 

Regards

Anthony

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Distinguished Sage
Distinguished Sage
361 Views
Message 18 of 18

Re: BT Infinity 1 very slow

The unlimited broadband package at half the price is ADSL, for which your estimated speed is about 4Mbps according to the checker. ADSL and VDSL are 2 different technologies and ranges of speed. ADSL is delivered from the exchange and thus your distance from the exchange is the governing factor whereas VDSL (Infinity) is delivered from the green cabinet and thus it is your distance to the cabinet which determines your speed.

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