We've had BT Infinity 2 for quite a while now but suddenly after around the 25th the download speed has dropped dramatically.
We were getting around 45Mbps download and 12Mbps upload before on both BT tests and http://speedtest.net/ tests which are also very accurate.
In real world situations when downloading things, each device could reach about 5 - 6 Mbps.
But now it has just completely dropped!
Tests now range from 4Mbps download to 20Mbps download compared to the much better 45Mbps and upload ranges from 8 to 10 Mbps!
And in real world situations each device can only reach about 0.3 to 1.8 Mbps maximum which is no good for downloading or streaming anything!
None of the devices have viruses and I've done everything suggested on the MyBT page about it and there is no improvement...
Tests were all done on a wired connection.
Speed Test 1: http://www.speedtest.net/result/3796410917.png
Speed Test 2: http://www.speedtest.net/result/3798597504.png
Speed Test 3: http://www.speedtest.net/result/3799032659.png
BT Speed Test 1: http://i.imgur.com/b3zQzzc.png
BT Speed Test 2: http://i.imgur.com/XeR8kq0.png
Can you run btspeedtester again but this time run the diagnostic test when first test completes and post the results
if you have a hh5 go to troubleshooting then helpdesk and post stats 1-12
1. Best Effort Test: -provides background information.
|0 Mbps||62.92 Mbps|
Max Achievable Speed
| Download speedachieved during the test was - 18.91 Mbps|
For your connection, the acceptable range of speedsis 50.33 Mbps-62.92 Mbps .
IP Profile for your line is - 62.92 Mbps
2. Upstream Test: -provides background information.
|0 Mbps||20 Mbps|
Max Achievable Speed
|Upload speed achieved during the test was - 11.32Mbps|
Upstream Rate IP profile on your line is - 20 Mbps
Where would I find the "Troubleshooting" thing?
Can you post your line stats from the HH5 please? These are in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254
Lines 1-13 will be enough
|1. Product name:||BT Home Hub|
|2. Serial number:||+068343+NQ34341979|
|3. Firmware version:||Software version 220.127.116.11.18.104.22.168.6 (Type A) Last updated 15/01/14|
|4. Board version:||BT Hub 5A|
|5. VDSL uptime:||0 days, 00:18:40|
|6. Data rate:||13222 / 65001|
|7. Maximum data rate:||13244 / 64905|
|8. Noise margin:||6.0 / 6.3|
|9. Line attenuation:||0.0 / 19.1|
|10. Signal attenuation:||0.0 / 18.9|
|11. Data sent/received:||21.5 MB / 201.9 MB|
|12. Broadband username:||email@example.com|
|13. BT Wi-fi:||Yes|
Are you doing the tests while wirelessly connected to the HH5?
If so, can you test using an Ethernet cable connected to the HH5 instead? It's not a line issue.