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Aspiring Contributor
1,083 Views
Message 11 of 22

Re: BT Infinity 2 Download Speeds dropped from 75mbps to 3mbps

That is a more accurate result of what i feel i have been getting

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Distinguished Sage
Distinguished Sage
1,072 Views
Message 12 of 22

Re: BT Infinity 2 Download Speeds dropped from 75mbps to 3mbps

Looks like you are suffering from congestion in the backhaul that will require BTWholesale to provide extra capacity to overcome.

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Aspiring Contributor
1,067 Views
Message 13 of 22

Re: BT Infinity 2 Download Speeds dropped from 75mbps to 3mbps

Ok, So how do i go about getting BTWholesale to do that?

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Distinguished Sage
Distinguished Sage
1,064 Views
Message 14 of 22

Re: BT Infinity 2 Download Speeds dropped from 75mbps to 3mbps

You will need mod help and they will post here tomorrow



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Distinguished Sage
Distinguished Sage
1,063 Views
Message 15 of 22

Re: BT Infinity 2 Download Speeds dropped from 75mbps to 3mbps

You can't. They should already be aware of it but hopefully the mods will pick this up and give them a nudge.

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Aspiring Contributor
1,059 Views
Message 16 of 22

Re: BT Infinity 2 Download Speeds dropped from 75mbps to 3mbps

Ok, Cheers i shall await there reply

 

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Moderator
Moderator
1,033 Views
Message 17 of 22

Re: BT Infinity 2 Download Speeds dropped from 75mbps to 3mbps

Hi @Coverdoodle99,

 

It's definitely something that we can look into. We'll run a few checks and get in touch with BT Wholesale and take it from there. You can get in touch with us by clicking on my username and then on contact the mods.

 

Thanks

 

DanielS

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Aspiring Contributor
993 Views
Message 18 of 22

Re: BT Infinity 2 Download Speeds dropped from 75mbps to 3mbps

Any news on when it will be sorted?
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Distinguished Sage
Distinguished Sage
989 Views
Message 19 of 22

Re: BT Infinity 2 Download Speeds dropped from 75mbps to 3mbps

The mods are currently very busy and are taking 5-7 working days to deal with issues.

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Distinguished Sage
Distinguished Sage
987 Views
Message 20 of 22

Re: BT Infinity 2 Download Speeds dropped from 75mbps to 3mbps

Once you complete and send the email you join a queue of other customers all of whom consider their problem a priority hence why mods reply in order email received to ensure everyone is treated equally. At present it is really busy with referrals it is taking about 7 working days for mods to contact you either by phone or email



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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
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