Hi @LiamS I called earlier and left a brief message for you. I just wanted to confirm that the cause is congestion and that BT Wholesale will move you to a less congested Svlan in the next 24hrs.
Post back and let me know how your connection is after the 24hrs has passed.
@JohnC2Sorry i missed your call just listened to the voicmail and came straight here thank you for the quick response i will monitor it in the next 24hrs and see if it's sorted and keep you updated. Thank You
@JohnC2So did a test im getting 66mb down at off peak times and peak times getting 69mb soo still in my comfort zone will this improve once the new infrastructure is put in on 2/2/2018? It's better than what it was before though so thank you so much for getting this sorted for me.