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Bigfella
Newbie
1,030 Views
Message 31 of 39

Re: BT Infinity 2 FritzBox 7390 - slow syncing upload speeds

Logged with AVM on this: Ticket-ID 129382
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stjnykz
Aspiring Contributor
976 Views
Message 32 of 39

Re: BT Infinity 2 FritzBox 7390 - slow syncing upload speeds

This probelm is very specific to the Fritz!Box7390 (and possibly only for users connected to a Huawei cabinet), I just changed to a 7490 and the problem of ~90% loss of upload speed has gone.

The problem happened (for pretty much everyone reporting it) near the end of October, I was still running Fritz!OS 06.20 at the time and later updated to 06.30 which made no difference - I can only assume that BT changed something (remote update) on Huawei cabs at this time which just happens to have impacted all 7390s connected to them by VDSL.

 

I earlier reported the issue to AVM and provided a DSL line test log on their request, I've now submitted a log from the 7490 for a direct comparison on the same line.

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turbine2
Aspiring Contributor
940 Views
Message 33 of 39

Re: BT Infinity 2 FritzBox 7390 - slow syncing upload speeds

Do you have the ticket number? I'd like to link my ticket to yours as the situation is so similar.
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stjnykz
Aspiring Contributor
922 Views
Message 34 of 39

Re: BT Infinity 2 FritzBox 7390 - slow syncing upload speeds

@turbine2PM sent.

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stjnykz
Aspiring Contributor
899 Views
Message 35 of 39

Re: BT Infinity 2 FritzBox 7390 - slow syncing upload speeds

I got a reply from AVM today thanking me for the additional info (log from 7490 for comparison with 7390) and they say the investigation is ongoing.

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stjnykz
Aspiring Contributor
862 Views
Message 36 of 39

Re: BT Infinity 2 FritzBox 7390 - slow syncing upload speeds

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sherwoac
Beginner
767 Views
Message 37 of 39

Re: BT Infinity 2 FritzBox 7390 - slow syncing upload speeds

I am communicating with them about the same issue under ticket-ID 199113. I've requested they put the beta firmware here: http://ftp.avm.de/fritz.box/beta/

..so we can all get on with our lives. 

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sherwoac
Beginner
726 Views
Message 38 of 39

Re: BT Infinity 2 FritzBox 7390 - slow syncing upload speeds

Received access to and installed beta firmware as of yesterday 13/1/2016, works fine, back to 62d/19u. So I guess the support turn around is 1 week, that includes the time taken for me to collect the requisite data.

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sherwoac
Beginner
685 Views
Message 39 of 39

Re: BT Infinity 2 FritzBox 7390 - slow syncing upload speeds

Is anyone else getting download speed issues? Bthomehub5 performs normally, 60/20, fritzbox with new 6.36beta firmware is 0.1/20.
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