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davepa
Contributor
682 Views
Message 1 of 15

BT Infinity 2 Problems

I really am starting to regret joining BT

 

Speed tests are reporting my download tonight at around 42mb with upload around 11mb

 

heres my HH stats

 

6. Data rate:20000 / 79995
7. Maximum data rate:37084 / 128647
8. Noise margin:18.1 / 21.6
9. Line attenuation:0.0 / 8.2
10. Signal attenuation:0.0 / 8.2

 

The BT Wholsale speedtest is reporting 75.5 mbps speeds and 15.29 mbps with IP 77.43 AND 20.

 

 

Why is just about every other speedtest reporting speeds at around 40mbps 

 

these tests are all wired.

 

 

 

 

 

 

 

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14 REPLIES 14
davepa
Contributor
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Message 2 of 15

Re: BT Infinity 2 Problems

On the phone to BT India about as much use as a chocolate fireguard Smiley Mad

 

http://www.speedtest.net/result/3472360414.png

 

Basically been told theres no issues with my BB anything else I can help you with Sir..............mad doesn't cut it.

 

The day of my install I was told our external wiring was obsolete and it would be replaced to date I've never been called like I was told I would be.

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davepa
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Message 3 of 15

Re: BT Infinity 2 Problems

Any ideas I'm at a loss ?
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Distinguished Expert
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Message 4 of 15

Re: BT Infinity 2 Problems

Same problem here? https://community.bt.com/t5/BT-Infinity-Speed-Connection/Infinity-2-but-only-getting-40Mbps/m-p/1247...
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davepa
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Message 5 of 15

Re: BT Infinity 2 Problems

Thanks for the reply really appreciate it ,

It appears my speed on the download is returning to normal however my upload is still slower.

Not sure whether this is contention or a network issue , my call to BT said possible network fault but who knows.
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Distinguished Expert
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Message 6 of 15

Re: BT Infinity 2 Problems

So what's the speeds look like now?
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davepa
Contributor
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Message 7 of 15

Re: BT Infinity 2 Problems

This is weird

 

my phone via 5ghz was giving 70mb plus but has now gone back to 43mb

 

heres a test wired no other internet activity

 

Would I be able to get a mod to look at this , I have no confidence in my phone report.

 

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Distinguished Sage
Distinguished Sage
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Message 8 of 15

Re: BT Infinity 2 Problems

Use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down.

http://speedtest.btwholesale.com/

This is the only test that BT will use. Make sure tht you do it wired. Also post the most recent stats from your homehub.

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davepa
Contributor
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Message 9 of 15

Re: BT Infinity 2 Problems

1. Best Effort Test:  -provides background information.

 Download Speed
 75.13 Mbps
  
0 Mbps77.43 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 75.13 Mbps
 For your connection, the acceptable range of speedsis 61.95 Mbps-77.43 Mbps .
 Additional Information:
 IP Profile for your line is - 77.43 Mbps


2. Upstream Test:  -provides background information.

 Upload Speed
 12.95 Mbps
  
0 Mbps20 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 12.95Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps
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davepa
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Message 10 of 15

Re: BT Infinity 2 Problems

Heres my latest speedtest.net via wired

 

 

 

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